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Category Post Closing/Collateral
The AVP Post Closing position establishes and implements an effective daily operation of the various post closing departments to ensure all closed loan production is quality, insurable, and salable in a timely manner under the direction of the VP of Post Closing.Essential Job Functions:- Reviews, researches, and evaluates department policies and procedures to ensure quality, increase efficiency, and meet changes in government agency, investor or regulatory requirements- Highlights and resolves trends and problems by formulating strategies to ensure departmental goals and objectives are met- Identifies enhancement opportunities within Collateral department functions through collaboration with other department heads- Understands impacts to other departments (e.g., servicing and secondary) and communicates effectively if process changes or production delays might impact them- Provides leadership to designated personnel through effective goal setting, delegation, accountability and communication of defined expectations.- Reviews and analyzes loan salability issues in order to determine alternative solutions for incurable loans- Ensures processes and staffing enable timely delivery of collateral to warehouse banks and investors- Monitors loan pipelines to ensure workload is balanced across teams- Reviews audit results and QC data to ensure appropriate feedback and training are provided to staff- Provides consistent feedback to branches to decrease loan deficiencies and reduce overall suspense ratios - Develops and maintains relationships with Fairway network, warehouse banks, government agencies, and investors, as well as resolving escalations to ensure work flow is working seamlessly for all parties involved- Maintains knowledge of mortgage lending regulations, investor guidelines, and company policies, as well as communicate changes timely- Provides top tier level of customer service, including fast and accurate responses via telephone, email and instant message Non-Essential Job Functions:- Leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Leads a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assigned Required Knowledge and Skills:- Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Extensive knowledge and understanding of related policies, procedures, and regulations- Extensive knowledge and understanding of supporting mortgage loan documents for loan sale and delivery- Extensive knowledge and understanding of supporting mortgage loan documents for conventional, government, government and bond loans- Extensive knowledge and understanding of customer service and interpersonal best practicesRequired Education/Experience:- High School diploma or equivalency degree- 5+ years of mortgage experience in back end processes- Demonstrated leadership or management experience- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience in analytical, critical thinking, and research techniques- Demonstrated experience making sound business decisions- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Office Location
Carrollton, Texas
Category Legal/Compliance/Risk
Do you have BI (business intelligence) tool experience? Do you love building out data visualizations/visual graphics for stakeholders? Do you have extremely high detail to reporting & analytics? Do you have VERY HIGH technical skills, such as SQL, JavaScript, JSON, good understanding of coding language, etc.?Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Corporate Reporting & Analytics team, YOU can be a difference maker! The BI Dashboard Developer works closely with the VP of Reporting & Analytics to design, develop and maintain business intelligence solutions including data visualization dashboards and other technical modeling solutions for small projects within the organization as directed by the Reporting & Analytics VP. They execute data analysis, validation and querying as needed. (NOTE: This is a 100% remote role. Qualified candidates MUST have previous BI Tool experience. Previous mortgage/financial industry experience preferred.)Essential Job Functions:- Provide data extraction, reports, dashboards, and analysis and consultation services across organization for small to mid-sized projects.- Work with Reporting & Analytics team members to identify and understand source data systems; provide resolutions to all data issues and coordinate with the VP of Reporting & Analytics to ensure the line of business validates all requirements, performs interviews with all users to ensure data integrity - Creates business intelligence dashboards with typography, data visualizations and user experience as the center focus that clearly outline KPIs with visual graphics - Participate in strategic design, implementation, and maintenance of Business Intelligence software and systems, including integration with databases and data warehouses.- Extract and analyze data, patterns, and related trends as needed, with the subsequent ability to synthesize the data into information consumable by organization.- Serve as the conduit between the VP of Reporting & Analytics and the BI development team - Provides Daily/Weekly/Monthly/Quarterly/Annual reporting to business with data analysis as required- Conduct testing and troubleshooting on both personal and team projects- Successfully engage in multiple initiatives simultaneously and meet project deliverable deadlines.Non-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Other responsibilities and accountabilities may be assigned based on business and organization needs.Required Knowledge and Skills:- Expertise in MS Excel including writing formulas- Familiarity in SQL and relational databases- Dashboard Design skills - transforming data into data visualizations preferably creating BI dashboards using Tableau, Sisense, Power BI or similar BI software- Financial or Mortgage BI experience is preferred- Experience as a BI Developer or BI Analyst preferred- Background or knowledge in data warehouse design (e.g. dimensional modeling) and data mining a plus- Solid knowledge and understanding of organizing tasks and activities to yield efficient work flow- Analytical mind with a problem-solving aptitudeRequired Education and Experience:- Associate’s Degree or equivalent work experience in a Computer Science or technical field is preferred - 2+ years’ experience creating user-centered data models, BI dashboards or other technical solutions- Mortgage and/or Financial BI experience is preferred but not required- Demonstrated experience analyzing and interpreting data- Demonstrated experience researching information, problem solving and making solid business decisions- Demonstrated experience in attention to detail, written and oral communication and working in a team atmosphere adhering to strict deadlines.If the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Carrollton, Texas
Remote
Preferred to be located in CST Timezone
Category Legal/Compliance/Risk
Do you have BI (business intelligence) tool experience? Do you love working directly with end users to gather requirements, design, and maintain solutions for data analysis? Are you a great communicator and facilitator, who can dive into the weeds & understand key stakeholders' needs? Do you have technical skills, such as SQL, JavaScript, JSON, etc.? Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Corporate Reporting & Analytics team, YOU can be a difference maker! The BI Solutions Developer works as a mid-sized project manager to find technical solutions for various lines of business in an effort to enhance or streamline business intelligence and data analysis.  Their dynamic responsibilities include gathering requirements, designing, developing, maintaining and supporting complex business intelligence needs through dashboard data visualization projects and other modeling solutions for the organization. (NOTE: This is a 100% remote role. Qualified candidates MUST have previous BI tool experience. Previous mortgage/financial industry experience preferred but not required.)Essential Job Functions:- Analyzes business intelligence needs and requirements across the organization and in response recommends technical solutions for medium size projects- Organizes, coordinates and facilitates requirement meetings, demos, training and other communication efforts with lines of business – both technical and non-technical business partners- Work with business requirements to identify and understand source data systems; provide resolutions to all data issues and coordinate with lines of business to validate all requirements to ensure data integrity - Collaborates with members of the Reporting & Analytics team and other technical business partners to communicate all required data and data customizations specifications; prioritize data and information requirements; develops data/information solutions to meet those needs - Manages milestones and resources as well as communicates clear and defined expectations and progress to key stakeholders including senior leadership - Creates business intelligence dashboards with typography, data visualizations and user experience as the center focus that clearly outline KPIs with visual graphics - Works with new and existing BI Tool users to ensure adoption - Extract and analyze data, patterns, and related trends as needed, with the subsequent ability to synthesize the data into information consumable by organization.- Successfully engage in multiple initiatives simultaneously and able to meet project deliverable deadlines.- Will assist in orientation, training, work assignment and checking of less experienced developers and analysts.- Other responsibilities and accountabilities may be assigned based on business and organization needs.Non-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Expertise in MS Excel including writing formulas- Familiarity in SQL and relational databases- Strong analytic skills - Strong communication (verbal and written) and interpersonal skills to translate key insights from complex analyses into actionable business insights- Dashboard Design skills - transforming data into data visualizations preferably creating BI dashboards using Tableau, Sisense, Power BI or similar BI software- Experience as a BI Developer or BI Analyst preferred- Strong project management and organizational skills, experience working on complex initiatives with cross-functional teams in a dynamic environment- Ability to manage ambiguity, uncertainty and changing prioritiesRequired Education and Experience:- Associate Degree in Computer Science or relevant technical field or commensurate work experience - 3+ years’ experience creating user-centered data models, BI dashboards or other technical solutions- Mortgage and/or Financial BI experience is preferred but not required- Demonstrated experience analyzing and interpreting data- Experience in managing technical projects that have custom-built elements as part of the deliverable (custom data integrations, data modeling, dashboarding content and visualizations etc.)- Demonstrated experience researching information, problem solving and making solid business decisions- Demonstrated experience in attention to detail, written and oral communication and working in a team atmosphere adhering to strict deadlines.If the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Carrollton, Texas
Remote
Preferred to be located in CST Timezone
Category Mortgage Wholesale
Do you have Mortgage industry experience? Do you excel at handling high volume of inquiries, and possess excellent communication and problem-solving skills? Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Wholesale team, YOU can be a difference maker! The TPO Production Support Specialist position is responsible for supporting the business to ensure success in technology projects.  The Specialist will assist in the reporting, tracking, and troubleshooting of various system issues.  As a Specialist you will work as a liaison between Operations / Business and IT.  You will also engage Brokers as needed to maintain customer retention through technology and process improvements - your goal will be to provide SUPERB customer service to escalated help desk issues, particularly when dealing with external clients.  (NOTE: This is a 100% remote role and candidates can be located anywhere in the U.S. Previous mortgage experience REQUIRED. Wholesale/TPO experience preferred.) Essential Job Functions:- Drive production issues / bugs / defects to resolution by triaging with TPO IT team and appropriate developer/vendor teams. - Help manage resolution into production sprint/release planning process and escalate to TPO Production Support Manager as needed.- Adhere to TPO bug/defect process when urgent system issues occur to ensure they are responded to and resolved efficiently. - Collaborate as a team to troubleshoot system issues through diagnostic techniques and pertinent questions to determine the root cause- Effectively communicate information or specific changes to various departments.- Participate in UAT testing as needed- Collect and analyze feedback from Brokers to identify opportunities of improvement within the process or system- Maintain high levels of Broker Satisfaction to ensure “White-glove” service is met- Facilitate training sessions with Brokers to ensure user readiness- Maintain knowledge of current systems, TPO process and Mortgage Industry changes to understand the impact on the business- Assist TPO Production Support Manager with various projects related to process and system improvementNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Detail Oriented- Ability to work in a fast-paced environment- Adapts and embraces change- Knowledge and understanding of customer service best practices- Ability to use resources and information to make decisions- Knowledge and understanding of mortgage lending, procedures and regulations with an emphasis on Wholesale Lending- Solid knowledge of Encompass- Solid knowledge of loan processing systemsRequired Education and Experience:- Associate’s Degree or equivalent education and work experience- 3+ years mortgage experience- 1+ year Wholesale Lending/Operations experience- Knowledge and Understanding of Mortgage loan programs including Convential, FHA, VA and USDA- Demonstrated experience with analytical, critical thinking and problem solving- Demonstrated experience analyzing and interpreting data- Demonstrated experience working in a fast-paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience of excellent customer service - Demonstrated experience with MS Office ProductsIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Phoenix, Arizona
Remote
Can be located anywhere in US
Category Mortgage Wholesale
Do you have Mortgage Wholesale/TPO experience? Do you excel in a fast-paced environment, and possess excellent communication and problem-solving skills? Do you also have strong technical capabilities, and pick up technology really quick? Preferably former Business Analyst and UAT/testing experience too?Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Wholesale team, YOU can be a difference maker! The TPO Project Specialist provides support to the TPO business in the execution of initiatives for technology systems leveraged by the business to meet production goals.  Provides expertise in both technical and business processes with the ability to effectively communicate with business and corporate subject matter experts and technologists, to understand and document strategy requirements.  The TPO Project Specialist will support the completion of user acceptance testing (UAT). (NOTE: This is a 100% remote role and candidates can be located anywhere in the U.S. Previous mortgage experience REQUIRED. Wholesale/TPO mortgage experienced preferred.) Essential Job Functions:- Obtains comprehensive understanding of the initiative objectives to effectively coordinate the documentation from the business for communication to the technical teams.- Defines business requirements using interviews, document analysis, surveys, business procedures descriptions, and workflow analysis- Analyzes and documents current and future optimized business process models that accurately reflect user workflows - Analyzes business requirements to implement and improve computer systems- Leads the requirements verification process, ensuring requirements statements are complete, consistent, concise, and verifiable- Effectively documents and communicates business requirements to the technical team for the successful expansion and modifications to the current systems to serve new purpose and improve work flow- Breaks user and business requirements into functional requirements, specifying appropriate level of detail- Communicates with corporate and business subject matter experts to ensure continual alignment with initiative objectives- Communicates with Project Manager to ensure on-time completion of planned tasks- Appropriately identifies initiative roadblocks and effectively escalates to management as needed.- Assists with script development necessary for complete and accurate testing.- Executes test cases within test and production environments, analyzes results, and documents findings.- Reports and troubleshoots system errors and defects to the technical team.Non-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills: - Detail Oriented- Ability to Work in a Fast-Paced Environment- Knowledge and understanding of current business acumen- Knowledge and understanding of customer service and intrapersonal best practices- Knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Knowledge and Understanding of mortgage lending processes, procedures, and regulationsRequired Education and Experience:- Bachelor’s degree or equivalency degree and work experience- 3+ years of business analyst and project management experience- 3+ years in mortgage industry or equivalent business experience- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions- Demonstrated experience of written and verbal communication skills- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience analyzing and interpreting data- Demonstrated experience of excellent customer service skills- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlinesIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
Category Mortgage Wholesale
Do you have Mortgage Wholesale/TPO experience? Do you excel in a fast-paced environment, and possess excellent communication and problem-solving skills? Do you also have strong technical capabilities, and pick up technology really quick? Preferably former Business Analyst and UAT/testing experience too?Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Wholesale team, YOU can be a difference maker! The TPO Project Specialist Lead provides support to the Strategic Initiatives Manager in the execution of initiatives for technology systems leveraged by the business to meet production goals.  Assists in coordinating of project and business team resources as well as reporting required from the project team to both the business and the technical teams.  Provides expertise in both technical and business processes with the ability to effectively communicate with business and corporate subject matter experts and technologists, to understand and document strategy requirements.  Supports the preparation for and the completion of user acceptance testing (UAT). (NOTE: This is a 100% remote role and candidates can be located anywhere in the U.S. Previous mortgage experience REQUIRED. Wholesale/TPO mortgage experienced preferred.) Essential Job Functions:- Assists in documenting and reporting project and business resource assignments for the portfolio of business initiatives that require technical development.- Assists in coordination of communication with the Production Support Manager on the technical team and the Strategic Initiatives Manager. - Assists in communication and reporting through technical platforms supporting execution of initiatives- Assists in leading business requirement and testing sessions with subject matter experts on enterprise level initiatives. - Assists in staging and scripting efforts in preparation for successful user acceptance testing (UAT).- Communicates with corporate and business subject matter experts to ensure continual alignment with initiative objectives- Communicates with Project Manager to ensure on-time completion of planned tasks- Appropriately identifies initiative roadblocks and effectively escalates to management as needed.- Obtains comprehensive understanding of the initiative objectives to effectively coordinate the documentation from the business for communication to the technical teams.- Defines business requirements using interviews, document analysis, surveys, business procedures descriptions, and workflow analysis- Analyzes and documents current and future optimized business process models that accurately reflect user workflows - Leads the requirements verification process, ensuring requirements statements are complete, consistent, concise, and verifiable- Effectively documents and communicates business requirements to the technical team for the successful expansion and modifications to the current systems to achieve initiative objectives- Breaks user and business requirements into functional requirements, specifying appropriate level of detail- Executes test cases within test and production environments, analyzes results, and documents findings.- Reports and troubleshoots system errors and defects to the technical team. Non-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills: - Detail Oriented- Ability to Work in a Fast-Paced Environment- Knowledge and understanding of current business acumen- Knowledge and understanding of customer service and intrapersonal best practices- Knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Knowledge and Understanding of mortgage lending processes, procedures, and regulationsRequired Education and Experience:- Bachelor’s degree or equivalency degree and work experience- 5+ years of business analyst and project management experience- 5+ years in mortgage industry or equivalent business experience- Jira, Workfront or similar project management system experience preferred- Demonstrated leadership experience- Demonstrated experience of written and verbal communication skills to peers and management.- Demonstrated experience leading by example to foster relationships within the company and department- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions- Demonstrated experience producing accurate and detailed work on multiple projects with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience analyzing and interpreting data- Demonstrated experience of excellent customer service skills- Demonstrated experience working in a fast paced and changing environmentIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
Category Post Closing/Collateral
Job Summary:The AVP Post Closing Subject Matter Expert (SME) position is responsible for providing the knowledge and expertise in a specific subject for business department projects.  Functions as a liaison between department staff, development teams, and corporate training to ensure content and communication for projects is complete and accurate.  Serves as proxy for department manager for project requests and prioritization.  Provides business knowledge and analytical skills to assist in solving problems, improving processes, and refining requirements. Essential Job Functions:- Participates in developing department and individual staff goals and objectives- Responsible for team hiring, training, performance evaluation/improvement plans and work flow- Ensures that the team functions are appropriately staffed and that cross training and processes are documented- Effectively communicates information to staff- Delegates assignments as appropriate- Partners with department managers and staff to prepare enhancement requests, identifying root causes of issues and/or potential areas of improvement or efficiency gains- Analyzes and documents current and future optimized business process models that accurately reflect user workflows- Provides a holistic approach and process flow orientation to analysis- Partners with Solutions Analyst to define, develop, test, and implement short-term and long-term projects that improve department workflow- Leads coordination for training and communication for Encompass Changes and Releases - Works with Policy and Procedures department to update and ensure compliance- Maintains partnership relationship with development teams to meet business needs and demands- Collaborates to refine requirements or mitigate issues discovered in project testing- Manages pipeline of projects and/or enhancements that align with the department’s strategic goals- Communicates with assigned resources to ensure on-time completion of planned tasks- Communicates with counterparts and business partners to ensure continuing alignment with project objectivesNon-Essential Job Functions:- Leads proactive team efforts to achieve departmental and company goals - Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Leads a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, etc. - Solid knowledge and understanding of developing specific and realistic goals and plans to prioritize, organize, track, and accomplish work- Solid knowledge and understanding of current business acumen- Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of Encompass Banker- Solid knowledge and understanding of mortgage best practices- Solid knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- Bachelor’s Degree or equivalent education and work experience- 3+ years of experience in the mortgage industry in a direct line of business role (originator, processor, underwriter, closer, post-closer, etc.)- Experience with agile project management methodology a plus- Demonstrated leadership or management experience- Demonstrated experience with Encompass Banker- Demonstrated experience designing and implementing creative solutions to meet needs of business line- Demonstrated experience thinking critically to identify strengths and weaknesses of alternate solutions, conclusions, or approaches to problems- Demonstrated experience discussing complex business and technology issues with technical and non-technical business users and customers- Demonstrated experience reporting, analyzing, interpreting, and researching information- Demonstrated experience with analytical research, critical thinking, problem solving, and making solid business decisions- Demonstrated experience communicating with all levels of management- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products- Demonstrated experience with a programming language preferred 
Office Location
Carrollton, Texas
Category Accounting/Finance/Payroll
Do you have great accounting skills and formal experience working with accounting principles?Do you love a good spreadsheet and all of Excel's capabilities?Do you have mortgage industry experience OR experience working with holdbacks (like construction industry draws)?Do you enjoy a fast-paced environment?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of the our Accounting - Escrow Holdback team, YOU can be a difference maker! The Escrow Holdback Accounting Specialist is responsible for preparing journal entries, account reconciliations, performance reporting, and other general accounting duties as assigned, more specifically associated with renovation and escrow holdback loan check requests, draws, monthly closeouts and reconciliations. (NOTE: Previous accounting work experience required; accounting certification or degree preferred. Previous mortgage industry experience preferred, but not required. Prefer candidates local to Madison WI area, but open to qualified candidates located elsewhere.) Essential Job Functions:- Review, process, gather, and compile journal entries and accompanying documentation for completeness, accuracy, and compliance- Identify and resolve incorrect journal entries, data anomalies, unusual issues, and any other deviations from established procedures- Answers accounting related questions- Corresponds with employees, managers, and corporate departments as needed to complete all assigned tasks- Assists with the month-end and year-end close process by completing all assigned tasks within the allotted time- Responsible for month-end reconciliation of various general ledger accounts- Reporting of assigned daily, weekly, and monthly performance indicators- Identify, prioritize, and resolve accounting issues by looking beyond the stated situation in order to find the underlying issues. - Works specifically with Renovation / Escrow Holdback Departments to assist in the following, but not limited to, job functions: - Reconciliation of closed loan fees and transferring wires- Reclassification of loan fees - Daily transfer of holdback funds to corresponding custodial accounts- Approval of check requests- Weekly and monthly reconciliation of custodial accounts with corresponding agency reporting- Reconciliation of draw / escrow holdback funds with corresponding systems of recordNon-essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Independent worker with strong work ethic, self-motivation, and problem-solving skills- Solid knowledge and understanding of GAAP concepts and the ability to apply accounting skills- Basic knowledge and understanding of the Mortgage industry- Basic knowledge of accounting systems and the internet; computer literacy- Ability to draft professional e-mails and reports- Ability to clearly and effectively communicate information to internal audiencesRequired Education and Experience:- Associate’s Degree in Accounting or related field or equivalent work experience- 1+ years of related experience- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software products, Excel formulas, and 10 keypad- Demonstrated experience learning and applying procedures quicklyIf the above describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Madison, Wisconsin
Job Summary:The Loan Officer Assistant position supports one or more Loan Officers by ensuring loan files are complete and loans close as scheduled. Supports the marketing activities of the assigned loan officers and provides administrative support.Essential Job Functions:- Assists Loan Officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers- Utilizes information gathered by the Mortgage Loan Originator to prequalify customers- Responds to customers’ general questions regarding policy and procedures in the absence of the Loan Officer excluding all licensable activity- Works with appraisers to obtain official appraisal- Updates customers, real estate agents, and titles companies on the loan’s progress- Coordinates and schedules loans closings- Maintains Loan Officers’ databases of customer information- Assists Loan Officers with marketing campaigns through mail, email, and internet- Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the Loan OfficerNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of conventional, government (FHA/VA), and Jumbo loan requirements- Solid knowledge and understanding of state and federal real estate lending regulations- Solid knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- Prior mortgage lending or related sales experienced preferred- Demonstrated experience analyzing and interpreting data- Demonstrated experience making solid business decisions with available information- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 keyPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Austin, Texas
Category Loan Ops - Entry Level Roles
Job Summary:The Branch Administrative Assistant position performs a wide variety of administrative duties to relieve the Branch of routine administrative and technical details.Essential Job Functions:- Serves as an administrative assistant to the branch- Anticipates business and department need and proactively resolves them- Responds to both inbound and outbound correspondences via email and telephone- Provides office services support including inputting data; creating documents; gathering information; preparing reports; maintaining files; ordering and maintaining supplies.- Manages a calendar of activities and events, schedules appointments, conferences, meetings, and makes travel accommodations and arrangements- Attends various meetings and takes notes; prepares meeting minutes for editing and distributes minute summaries- Prepares memoranda, letters, reports, news releases, bulletins, statistical charts, agendas, and other correspondence- Provides data entry- Manages and participates in various project workNon-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of customer service and best practices- Solid knowledge and understanding of current business acumenRequired Education and Experience:- High School diploma or equivalency degree - 1 year of administrative experience- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environment#indeed                                   #indeed
Office Location
Bellevue, Washington
Category Post Closing/Collateral
Do you enjoy mortgage loan review/auditing and post-closing type work? Do you have experience working with mortgage loan investors? Do you have EXCEPTIONAL multi-tasking skills, especially when it comes to dealing with fast-paced, high email volume, and overtime? Are you able to work overtime when workload requires? Are you a team player with a hunger to grow and make a difference? Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Secondary Market's - Loan Delivery (aka Post-Closing) team, YOU can be a difference maker! The Agency Loan Delivery Specialist position delivers Cash Whole Loans and MBS Pools to Agency investors: Fannie Mae, Freddie Mac, and Ginnie Mae. Communicates with Fairway employees and Investors in a timely, efficient, and courteous manner. (NOTE: Candidates who can work in our Lisle, IL office are preferred, but open to 100% remote for experienced candidates.) Essential Job Functions:· Provides exceptional customer service to internal and external partners· Is responsible for handling high volume of email communications in a prompt manner· Delivers Cash Whole Loans and MBS Pools to Agency investors: Fannie Mae, Freddie Mac, and Ginnie Mae· Validates loan data for accuracy including Special Feature Codes· Imports Data file or enters data into investors’ loan delivery systems via Fannie Mae’s Loan Delivery System, Freddie Mac’s Selling System, and Ginnie Mae’s GinnieNet· Provides review of system edits for agency loans and delivers a pass or fail notification· Works regularly in analyzing data within spreadsheets· Communicates delivery information with Operations Department and the Secondary Marketing team· Multi-tasks and prioritizes workload to ensure that emails and work duties are completed in a timely and accurate manner Required Knowledge and Skills:- Ability to work overtime as needed, especially during peak/high volume times- Solid knowledge and understanding of mortgage documents- Solid knowledge and understanding of loan delivery/shipping/closingRequired Education and Experience:· High School diploma or equivalency degree· 2+ years of related experience· Demonstrated experience with high volume data entry· Demonstrated experience researching information, problem solving, and making solid business decisions· Demonstrated experience working in a fast paced and changing environment· Demonstrated experience producing accurate and detailed work on multiple projects under time pressure· Demonstrated experience reporting, analyzing, interpreting, and critical thinking· Demonstrated experience leading by example to foster relationships within the company and department· Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines· Demonstrated experience with MS Office software products specifically Excel, Outlook, and Word If the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Lisle, Illinois
Remote
Preferred to be located in CST Timezone
Category Post Closing/Collateral
The Post Closing Problem Loan Specialist position provides expert support and research and multi-tasks between lines of business, investors/escalated tasks.  Gathers needed information to clear exceptions on any loan files to meet investors’ requirements for purchase and has the knowledge to refute potential problem loans for resolution and purchase. Essential Job Functions:- Provides support across all lines of business (i.e. AOT, Bonds, Jumbo, and investors) and maintains a pipeline with a mixture of business lines/investors loans that have either aged or that are be classified as problem- Identifies loans that are aged/problem and reassigns to their pipeline to work and resolve in a timely and escalated manner- Identifies trends with the loans and help suggest changes to improve productivity- Utilizes resources available to assist in resolving issues and research above and beyond normal avenues (i.e. Intranet, AllRegs, Knowledge Owl and Investor Guidelines) - Requests documents identified by investors and agencies from title companies and other sources- Uploads information received from title companies and other sources to investors’ websites- Monitors process of loan files on investors’ systems until the loan is purchased to ensure that the loan is not suspended again- Maintains a healthy working relationship and properly communicate rebuttal’s to investors in order to clear conditions that are invalid- Attends scheduled meetings with investors and agencies to promote partnership- Provides a solid summary of trends and challenges with loans that have become aged or problems and clearly communicate them to management- Attends age loan meetings and provides clear concise updates to management- Review suspenses entered into the system to confirm accuracy of data entry- Review suspenses entered into the system and assign specific codes to create a trend report- Provide management documentation regarding data entry for coaching opportunities to the team- Provides feedback and create Job Aids to assist with coaching and training to employees on trends and scenarios on how to overcome challenges with loans to improve overall aging- Review and respond to emails related to warehouse bank lines. Communicate with third parties and internal partners to facilitate smooth transactions to improve overall liquidity.   Non-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of the post closing process- Basic knowledge and understanding of the process of a loan from application to funding- Solid knowledge and understanding of supporting documents for mortgage loan files - Solid knowledge and understanding of customer service and interpersonal best practices (i.e. email/verbal communication, escalation process, and detailed notes in the system)- Solid knowledge and understanding of investor guidelines and overlaysRequired Education and Experience:- High School diploma or equivalency degree- 5+ years in Mortgage Lending- Demonstrated leadership relating to goal orientation, humble, and intuitiveness- Demonstrated experience analyzing and interpreting data- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily a remote positionTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Carrollton, Texas
Remote
Preferred to be located in CST Timezone
Job Summary:The Branch Setup Specialist position coordinates the set up of mortgage loan files for the Loan Officers and Processors.Essential Job Functions:- Labels borrower documentation and disclosures in the e-folder- Reviews disclosures for signatures, dates and accuracy- Reviews purchase contract - Completes “order outs”:- Appraisal- Title/cpl/tax cert/wire instructions/preliminary HUD - Flood cert- Tax transcripts- VOE’s, VOR’s, VOM’s- Homeowners insurance- Payoff/ Subordination- Condo questionnaire- FHA case number/CAIVRS/borrower validation- VA case assignment- Files all ordered items into preliminary conditions tab in e-folder, along with any notes from the review including missing disclosures, missing signatures, etc. - Submits loan to processing within 3 hours from receipt of file - Follows up on ordered items to ensure received in a timely manner- Marks preliminary conditions as “received” once received and uploaded into the e-folder- Runs daily reporting to follow up on missing ordered itemsNon-essential job functions- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of conventional and government (FHA/VA) loan requirements- Solid knowledge and understanding of state and federal real estate lending regulations- Solid knowledge and understanding of loan processing software systems- Solid knowledge and understanding of desktop underwriting programs preferred- Solid knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- 1+ years of experience as a Loan Set-up preferred- Demonstrated experience in or knowledge of the Mortgage industry preferred- Demonstrated experience analyzing and interpreting data- Demonstrated experience using available information to make sound business decisions- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 keyPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.                                               
Office Location
Greenville, South Carolina
Category Mortgage Wholesale
Do you have Encompass and Mortgage Lending experience? (Wholesale mortgage experience preferred)Do you excel at handling high volume of inquiries, and possess excellent communication and problem-solving skills? Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Wholesale team, YOU can be a difference maker! The Wholesale Help Desk Specialist provides Help Desk coverage addressing incoming tickets with questions and inquiries ranging across various wholesale related areas. This is NOT an IT help desk role - this is a help desk for questions from employees and external mortgage brokers regarding a variety of mortgage-related issues: Loan questions, loan software issues, mortgage process questions, post-closing questions, etc.  (NOTE: This is a 100% remote role and candidates can be located anywhere in the U.S. Previous Mortgage industry experience REQUIRED. Wholesale lending experience strongly preferred, as well as Encompass software experience preferred.)Essential Job Functions:- Serve as first point of contact, providing assistance to both internal and external customers seeking technical assistance over the phone or via email.- Troubleshoot system issues through diagnostic techniques and pertinent questions. - Walk customers through problem-solving process.- Escalate unresolved or more complex issues to upper management.- Follow up with customers to ensure full resolution of issues. - Serve as subject matter expert across various system platforms including DRIVER, Encompass, and Capsilon, as well as possess general familiarity of operational procedure and protocol.- Provide excellent customer service with desire to address questions or concerns, as well as troubleshoot system issues experienced by the user.- Utilize Help Desk platform (Manage Engine) in tracking and monitoring help desk ticket history and frequency of issues.- Communicate with various departments and collaborate with internal teams to provide full resolution of issues as they arise.Non-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills: - Detail Oriented- Ability to Work in a Fast-Paced Environment- Knowledge and understanding of current business acumen- Knowledge and understanding of customer service and intrapersonal best practices- Knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Knowledge and Understanding of mortgage lending processes, procedures, and regulationsRequired Education and Experience:- Associate’s degree or equivalency degree- 2+ years in mortgage industry or equivalent business experience- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions- Demonstrated experience of written and communication skills- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience analyzing and interpreting data- Demonstrated experience of excellent customer service skills- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlinesIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
Category Mortgage Wholesale
Do you have management experience and mortgage experience?Do you thrive in a fast-paced, high-volume environment? Are you a team player looking to make a difference and help others?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in  determining how we can best serve our customers, team members and communities. As a member of our Mortgage Wholesale - Help Desk team, YOU can be a difference maker! The Mortage TPO/Wholesale Help Desk/Support Manager provides leadership to the Help Desk team overseeing development and implementation of Help Desk initiatives.  (NOTE: This is a 100% remote role. Candidates can be located anywhere in the U.S. BUT previous management/leadership, and mortgage experience are required.) Essential Job Functions:- Manages day to day help desk operational activities- Responsible for hiring and training of all new Help Desk Technicians- Attend and participate in upper managerial meetings, discussing areas of concern for Help Desk including hiring needs, and brainstorming opportunities with fellow department managers for areas of improvement- Monitors, assess, and surveys effectiveness and quality of Help Desk customer service- Develop and maintaining solutions library and monitor accuracy of troubleshooting tips- Responsible for ensuring adequate Help Desk coverage- Serves as first escalation point for Help Desk technician team for complex incoming tickets- Collaborate with various departments ensuring training needs are fully met- Train individuals and groups in a remote online settingNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills: - Detail Oriented- Ability to Work in a Fast Paced Environment- Knowledge and understanding of current business acumen- Knowledge and understanding of customer service and intrapersonal best practices- Knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Knowledge and Understanding of mortgage lending processes, procedures, and regulationsRequired Education and Experience:- Associate’s degree or equivalency degree- 2+ years in mortgage industry or equivalent business experience- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions- 3+ years management experience required- 2+ years Help Desk experience required- IT Technology experience required- Demonstrated experience of written and communication skills- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience analyzing and interpreting data- Demonstrated experience of excellent customer service skills- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlinesIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
Category Legal/Compliance/Risk
Do you enjoy compliance and detailed document review?Do you have EXCEPTIONAL accuracy skills, especially when it comes to dealing with a fast-paced,high volume work environment?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our "LO Comp" Regulatory Compliance team, YOU can be a difference maker!The Regulatory (Compensation) Compliance Specialist position drafts mortgage loan originator compensation (LO Comp) plans for branches and ensures compensation plans are consistent with state and federal regulations and internal policies and procedures. The Regulatory (Mortgage Compensation) Compliance Specialist position drafts loan originator compensation (LO Comp) plans for branches and ensures compensation plans are consistent with state and federal regulations and internal policies and procedures. (NOTE: Previous legal or compliance experience is preferred, but not required. Previous mortgage and compensation experience also not required. This role is open to 100% remote to candidates anywhere in the U.S. who are able to work Mon - Fri, 8:30am - 5pm CST. Strong and reliable internet connection required. For candidates in Madison, WI area, this would be an in-office role once covid concerns subside. For more information on our covid-19 safety protocols, please inquire with our recruiter.) Essential Job Functions- Works with managers to compile information for compensation plans and answer any questions- Reviews compensation information to ensure compliance with Regulation Z, other state and federal regulations, and internal policies and procedures- Requests and reviews appropriate documentation for compensation plan and payment requests- Drafts loan originator compensation plans - Audits payroll records to ensure employees were paid according to their compensation plans (i.e., under or overpayments) and applicable minimum wage laws and also ensures employees logged hours pursuant to their employment status (i.e., part- or full-time), working with HR as necessary to switch employees’ status.- Alerts payroll of incentive or bonus compensation (e.g., signing bonus, production bonus, discretionary bonus, incentive, etc.)Non-Essential Job Functions- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway’s Core Values in personal work behaviors, decision making, contributions, and interpersonal interactions- Contributes to a positive work environment by demonstrating Fairway’s Core Values and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun- Performs other duties as assignedRequired Knowledge and Skills- Basic knowledge and understanding of current business acumen- Solid knowledge and understanding of customer service best practicesRequired Education and Experience- High school diploma or equivalency degree - 1+ years of experience working in the legal field preferred but not required- Demonstrated experience with attention to detail, strict deadlines, written and oral communication, organization, multi-tasking, and working in a team atmosphere - Demonstrated experience working in a fast-paced and changing environment- Demonstrated experience with Microsoft Office software products If the above describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Madison, Wisconsin
Remote
Can be located anywhere in US
Category Loan Ops - Processing
Are you an Encompass LOS guru? Do you know how to troubleshoot AUS (DU, LP and GUS) at an intermediate level or higher? Are you an experienced LOA or Processor who's ready for a job where you can log off at night and leave work behind until the next morning? Are you looking for a new opportunity to join a GREAT work culture, but a super-fast paced help desk-type of environment? Are you a team player with a hunger to grow and make a difference? Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Branch Support team, YOU can be a difference maker! The Branch Support Specialist position is responsible for prompt and detailed responses to answer questions and satisfy the ongoing needs of our branch network. (NOTE: 100% remote role. Previous mortgage industry experience and Encompass software experience required. Candidates MUST be able to work 10:30am - 7pm CST / 8:30am - 5pm PST.) Essential Job Functions:- Assists in resolution of branch issues to include loan level problems and general questions- Responds to emails sent to “Branch Support” email address, answering in a timely manner and ensuring individuals get the help they requested- Answers on average 800 various questions per day regarding encompass, processing, underwriting, etc.- Directs emails to appropriate departments for resolving questionsRequired Knowledge and Skills:- Solid knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, and secondary marketing guidelines to manage complex loan level issues, etc.- Solid knowledge and understanding of customer service and interpersonal best practices- Extensive knowledge and understanding of Fannie Mae DO/DU, Freddie Mac LP, and GUS- Demonstrate Encompass Experience Required Education and Experience:- High School diploma or equivalency degree- 3+ years of mortgage industry experience - Demonstrated experience in a processor capacity preferred- Demonstrated experience reading and studying investor seller guides/Fannie and Freddie seller guides, including keeping up with bulletins- Demonstrated experience with attention to detail, written and oral communication, prioritization, time management, multi-tasking, and working in a team atmosphere adhering to strict deadlinesIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Denver, Colorado
Remote
Preferred to be located in PST Timezone
Category Secondary Market/Lock Desk
Do you have Mortgage Lock Desk / Pricing experience? (Required)Are you a highly analytical person with attention to detail, problem solving, and troubleshooting skills? Do you enjoy a fast-paced environment?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Secondary Market / Lock Desk team, YOU can be a difference maker!The Lock Desk Pricing Specialist position processes loan lock requests, extension requests, and other rate lock-related changes in accordance with company policy. (NOTE: Open to 100% remote for well qualified candidates. Need candidates willing to work 8:30am - 5:30pm Mountain time or Pacific Time. Previous mortgage loan lock desk experience required; Optimal Blue and Encompass software experience strongly preferred.) Essential Job Functions:- Processes new rate lock requests as submitted by loan officers through Optimal Blue (pricing engine)- Processes rate lock extensions and other changes to loan characteristics and ensures any pricing considerations are addressed- Ensures pricing for all locks is correctly recorded in system- Processes requests for both hedged (mandatory/AOT) and best efforts locks- Conducts preliminary ATR/QM analysis to ensure all loans do not exceed the Points and Fees test for Qualified Mortgages- Performs data entry for all mandatory loan sales and updates investor information (commitment number, investor loan number, delivery date, pricing, etc.)- Utilizes information in Optimal Blue to assist loan officers in selecting appropriate product and pricing- Communicates rate lock expiration reports to Branch Managers to ensure all active mandatory locks remain in the hedge (or best efforts locks are extended) or any inactive locks are canceled- Assists post-closing department with any revisions to locks necessary to facilitate getting the loan purchasedNon-essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of mortgage loans, programs, and pricing processes and procedures- Solid knowledge and understanding of customer service and interpersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- 2+ years of mortgage experience- Demonstrated experience in analytical, critical thinking, and research techniques- Demonstrated experience communicating with all levels of management- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software products- Demonstrated experience with Encompass 360 and Optimal Blue preferred  If the above describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application.  #Indeed
Office Location
Phoenix, Arizona
Remote
Preferred to be located in PST Timezone
Category Loan Origination
Do you have some mortgage loan experience, and are looking to grow in your mortgage loan career? Are you great with administrative work, with a high attention to detail? Are you looking for a fast-paced opportunity, a GREAT work culture, and plenty of work to go around? Are you a team player with a hunger to grow and make a difference? Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Corporate Loan Officer/Production Partner team, YOU can be a difference maker! The Corporate Loan Officer / Production Partner position provides the needs of the Disclosure Team. Facilitates the production of the loan. Communicates with branch and corporate employees in a timely, efficient, and courteous manner. (NOTE: Previous mortgage loan set-up experience required. Encompass software experience greatly preferred. Prefer candidates who can work in our Madison, WI office per covid considerations below*, but also open to 100% remote for qualified candidates.)*COVID-19 considerations:Due to current pandemic, this position will start 100% work from home/remote. Position will work remotely for the foreseeable future, but candidates would then work out of our Madison, WI office when management communicates plan to do so. For more information on our covid-19 safety protocols, please inquire with our recruiter. Essential Job Functions:- Sends an initial needs list to borrowers using a basic templated needs list that would be required to submit to processing.- Sends out the Initial disclosures- Helps run LoanBeam and SmartFees- Helps to order credit- Monitors for Initial Disclosures packages to be e-signed and then submit the file to processing. - Assists borrower in helping to access disclosures on the WebCenter- Helps with advertising files once the branch has approved. - Participates in the branches weekly pipeline calls- Runs Mavent & AUS on files- Adhere to all company policies and guidelines and federal and state regulations related to mortgage lending, including, but not limited to the SAFE ActNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of how to set up an Itemization and 1003- Solid knowledge and understanding of all existing and emerging investor loan products, guidelines, incentives, and rate sheets- Solid knowledge and understanding of current business acumen- Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Solid knowledge and understanding of mortgage servicing best practices- Solid knowledge and understanding of customer service and interpersonal best practicesRequired Education and Experience:Loan Originators must have an active mortgage loan originator license sponsored by Fairway Independent Mortgage Corporation through the NMLS for every state in which they conduct business before representing themselves as a mortgage loan originator. -  High School diploma or equivalency degree- SAFE Act Compliant and mortgage loan originator license in the state in which loans are being originated- Demonstrated experience in Encompass- Demonstrated experience researching information, problem solving, and making solid business decisions- Demonstrated experience reporting, analyzing, interpreting, and critical thinking- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience analyzing and interpreting data- Demonstrated experience communicating with all levels of management- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Madison, Wisconsin
Category Loan Ops - Loan Setup/LOA
At Fairway Independent Mortgage Corporation, customer service is a way of life. We are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. We have not only been dedicated to providing unparalleled customer service, but also to growing continuously. Fairway now employs more than 9,000 team members, including almost 3,000 producers. With a strong focus on purchase business, we continue to grow each year, funding over $65.8 billion in 2020Excellent opportunity for someone looking to get their foot into the mortgage industry. You bring passion, talent and mortgage experience and we will offer SUPPORT, GROWTH, SUCCESS and transparent LEADERSHIP!Job SummaryThe Loan Officer Assistant position supports one or more Loan Officers by ensuring loan files are complete and loans close as scheduled. Supports the marketing activities of the assigned loan officers and provides administrative support. Essential Job Functions- Utilizes information gathered by the Mortgage Loan Originator to prequalify customers- Assists Loan Officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers- Assists Loan Officers with marketing campaigns through mail, email, and internet- Responds to customers’ general questions regarding policy and procedures in the absence of the Loan Officer excluding all licensable activity- Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the Loan OfficerRequired Education and Experience- High School diploma or equivalency degree- Prior financial industry or related experienced preferred- Demonstrated experience analyzing and interpreting data- Demonstrated experience making solid business decisions with available information- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 keyPhysical Environment- This position is primarily an in office position- Remote during COVID, possible hybrid, in office and remote after. Local candidates preferredSTILL NEED MORE? Listen to our employees speak: https://youtu.be/3ysHun33Vb4To learn more, visit us at: https://www.fairwayindependentmc.com/careers #indeed 
Office Location
Portsmouth, New Hampshire
Remote
Preferred to be located in EST Timezone
Category Administrative/Clerical
Do you have experience managing NMLS licenses and renewals, for both individual mortgage professionals as well as office branches?Do you enjoy administrative work, including answering high volume of calls and emails?Is HIGH attention to detail and accuracy your forte?Do you enjoy a fast-paced office environment?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of the NMLS Licensing team, YOU can be a difference maker!The NMLS Licensing Specialist position uses knowledge of state and federal NMLS licensing requirements to ensure Fairway employees are appropriately licensed.  Ensures documentation is properly provided and maintained according to each individual state and/or agency’s rules and regulations. Monitors NMLS for review of company, branch and individual filings or items that may require additional information and provides in a timely manner in order to comply with the state’s request. (NOTE: Previous NMLS licensing experience REQUIRED. This role is open to 100% remote for experienced, qualified individuals. Encompass LOS experience preferred but not required.) Essential Job Functions:- Reviews of branch and individual accounts via NMLS or Consumer Access site to confirm transition request is within corresponding state/states guidelines. - Communicate with internal departments when processing changes or submitting new filings within NMLS system to ensure proper notification provided to remain compliant regarding system access to products offered, inputting of loans, marketing, etc.- Ensures new applicants provide correct information according to that state’s specific or general requirements. Including, but not limited to: proper registration directly through the state or 3rd party site for background processing; completion of education requirements for obtaining licensing; updating of company bond to show addition of licensee; information on prior or current bankruptcy, foreclosure, adverse reporting or criminal record filings are properly provided to the states for review, etc.- Monitors internal notifications for terminations, residential and branch changes of licensed employees and coordinates with various departments to confirm/prevent SAFE ACT violations.- Responsible for preventing deactivation by the states of 89 + company, 3,000 +branch and 7,000 + individual licenses by providing accurate and complete documentation/information needed to remain active and compliant.- Utilizes 3rd party government sites and/or internal departments to obtain information/documentation needed to register and maintain company and branch licenses with the Secretary of State, county and city offices.- Assists Legal and Compliance team in obtaining any documentation required for all corporate filings, including Certificates of Good Standing, Certificates of Authority and Fictitious Name/DBA applications.- Participates by researching and providing information to teams of individuals to identify/confirm licensing profiles match those of branch and adhere to states specific requirements. - Daily assistance with inquiries regarding licensing for new and retention of current licenses.- Coordinates with outside vendors to assist with scheduling of Continuing Education needed to maintain active license status and monitors NMLS to ensure state-specific requirements have been met and renewals are processed properly according to the states guidelines.Required Education and Experience:- High School diploma or equivalency degree - 3+ years of experience working within mortgage industry preferred- Demonstrated experience with high volume data entry- Experience with Encompass and NMLS preferred- Demonstrated experience with attention to detail, written and oral communication, organization, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with MS Office software productsIf the above describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Madison, Wisconsin
Remote
Can be located anywhere in US
Category Mortgage Wholesale
Do you love project management and have great experience leading projects? Do you excel at working with stakeholders from all parts of the business and meeting them where they're at?Do you thrive in a fast-paced environment? Are you a team player looking to make a difference and help others?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in  determining how we can best serve our customers, team members and communities. As a member of our TPO Project Management team, YOU can be a difference maker! The TPO Senior Project Manager manages Wholesale projects from intake through implementation. Defines the scope of work to be performed, including resource assignments, budget, timeline and mitigating any risks that may arise during the course of the implementation to ensure successful and on time project delivery. (NOTE: This is a 100% remote role. Candidates can be located anywhere in the U.S. BUT previous project management experience is REQUIRED, and candidates must have great technical acumen. Mortgage lending experience nice to have but not required.) Essential Job Functions:- Manages project execution from requirements-gathering through implementation, business readiness, and support, clearly communicating project status, issues and risks throughout the life cycle. - Ability to simultaneously execute and prioritize multiple projects- Develops partnerships with stakeholders in order to understand business needs - Oversees project execution, including but not limited to:- Conducts project kickoff meetings and workshops- Creates and maintains the implementation project schedule, resource plan, and issue and risk log- Facilitates regular meetings with all necessary stakeholders including any third party consultants- Coordinate with vendors as needed- Runs functional and technical requirements gathering workshops – Discovery workshop- Supervises the technical development efforts for deliverables- Supports the team and business through go live activities- Coordinate with the Communication Manager to ensure appropriate planning is done by the business for execution of policy & procedure updates, training & marketing campaigns and resource material updates required for adoption of initiatives implemented.- Performing retrospective after implementation- Prepares formal project status reports on a regular basis- Provides oversight and is accountable for the quality of any deliverables- Coordinating with other lines of business to understand their work and impacts to WholesaleNon-Essential Job Functions:- Leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Leads a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills: - Detail Oriented- Ability to Work in a Fast Paced Environment- Knowledge and understanding of current business acumen- Knowledge and understanding of customer service and intrapersonal best practices- Knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow- Knowledge and Understanding of mortgage lending processes, procedures, and regulationsRequired Education and Experience:- Bachelor’s degree or equivalency degree- 7+ years in mortgage industry or equivalent business experience preferred but not required- 5+ years of previous project management strongly preferred- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions- Demonstrated experience of written and communication skills- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience analyzing and interpreting data- Demonstrated experience of excellent customer service skills- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlinesIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
Category Loan Ops - Processing
This is a remote/work from home opportunity. Job Summary:The Credit Policy Specialist position provides operational and sales support regarding agency, investor, and Fairway underwriting guidelines and credit policies. Communicates with branch and corporate employees in a timely, efficient, and courteous manner.Essential Job Functions:- Reviews and analyzes investor and agency announcements and bulletins- Maintains current product matrix information for CONV, FHA, USDA and VA product mix - Maintains guidelines and directions for CONV, FHA, USDA and VA product mix- Supports and provides direction to sales, underwriting, and processing team members, to ensure the credit processes, policies, and activities fall within the parameters of organizational policies, standards and strategic plans- Monitors and answers email inquiries after normal business hours, on a rotating shift basis- Assists with policy research and in some cases, drafting policies and/or procedures- Partners with various other departments to assure we have effective communications and trainings in place as needed- Assists with additional product-related development as needed- Participates in frequent online training offered through various resourcesRequired Knowledge and Skills:- Solid knowledge and understanding of current business acumen- Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of FNMA, FHLMC and GNMA (VA, FHA and USDA) guideline and eligibility requirements- Solid knowledge and understanding of mortgage best practices#indeed
Office Location
Walnut Creek, California
Remote
Can be located anywhere in US
Category Mortgage Wholesale
Do you have mortgage industry experience, preferably in mortgage wholesale and/or TPO? Do you have experience training others?Do you thrive in a fast-paced, high-volume environment? Are you a team player looking to make a difference and help others?Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Wholesale Training team, YOU can be a difference maker! The Wholesale Trainer position facilitates and presents training on various processes and procedures to meet the company’s standards and objectives. Engages with wholesale operations personnel as well as external TPO clients to equip them with the knowledge and skills to complete daily processes and procedures per the Company’s Best Practices using a variety of training methods to include, but not limited to: Face to Face, Remote, and Classroom training methods. (NOTE: This is a 100% remote role. Candidates can be located anywhere in the U.S. BUT previous training experience preferred, previous and mortgage industry experience REQUIRED.) Essential Job Functions:- Facilitates and presents company training programs for wholesale operations support staff in an engaging and constructive style - Provides continuous coaching/training to wholesale operations support staff on Encompass and pipeline management- Provides onboarding training for external customers on utilization of FWL’s web portal interface (DRIVER) for day-to-day pipeline management- Facilitates face-to-face and virtual training instruction - Collaborate with training team in the scheduling of various training modules needed- Create and promote registration link for online training offerings made available to applicable trainee audience. - Preserves knowledge of course content; ensuring accuracy and relevance of material presented - Escalates on-going training concerns to management - Facilitates supplemental training and answers questions on an as needed basis - Facilitates and presents LOS system training- Evaluates training through the review of quality of files by the operations support staff.- Maintains technical knowledge by attending educational workshops and reviewing publications- Enhances instructional delivery and presentation skills continuously- Participate in strategic initiatives, including serving as SME and tester for various system enhancements.- Collaborate with wholesale department heads in anticipation of new hire staff to plan training itinerary- Manages an email queue with the training teamNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of loan programs such as Conventional, FHA, VA, USDA, Jumbo and Bond loans Required Education and Experience:- High School diploma or equivalency degree, some college preferred - 5+ years of Mortgage Industry experience required- 2+ years of Mortgage training experience preferred - Demonstrated experience in Loan Processing preferred- Demonstrated experience with LMS (Learning Management System) preferred- Demonstrated experience with SmartBoard preferred- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software products- Demonstrated experience researching and solving problemsIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
 Job Summary:The Client Relations Associate position facilitates the communication between clients and appraisers resulting in the delivery of an appraisal report.  Essential Job Functions:- Manages a pipeline of appraisal orders which entails:- Places appraisal orders with appraisers that are received by lender clients - Ensures attention to deadlines requested by lender clients- Negotiates of delivery timelines between lender clients and appraisers- Prioritizes workflow so appraisals are received on time- Performs reviews of residential mortgage appraisals for accuracy and compliance- Receives and processes requests for appraisal corrections, analyzing validity of request prior to processing request with Appraiser or Client- Directs communication with the residential appraisers as well as our clients- Assists in managing the companywide general email box within a rapid response environment, responds to inquires as directed by management- Supports the Appraiser Audit team for state / federal audit requirements, assists in compilation of reports and receipt of audit results as required by management- Provides support and backup in other areas of the organizationNon-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts FLS values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding working within a time urgency environment- Extensive knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- 1+ years of experience in appraisal/mortgage industry preferred- Demonstrated experience with exceptional phone and email etiquette- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environment#INDEED
Office Location
Phoenix, Arizona
Category Secondary Market/Lock Desk
Do you enjoy mortgage loan review/auditing and post-closing type work? Do you have experience being a leader and/or manager in the mortgage industry? Do you have EXCEPTIONAL multi-tasking skills, especially when it comes to dealing with fast-paced, high email volume, and overtime? Are you able to work overtime when workload requires? Are you a team player with a hunger to grow and make a difference? Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Secondary Market's - Loan Delivery team, YOU can be a difference maker! The Agency Loan Delivery Manageroversees a team of individuals responsible for delivering Cash Whole Loans and MBS Pools to Agency investors: Fannie Mae, Freddie Mac, and Ginnie Mae. Communicates with Fairway employees and Investors in a timely, efficient, and courteous manner. Manages pipelines, answers questions for the team and helps train new employees. (NOTE: Previous mortgage industry experience required, preferably in post-closing or secondary markets. Previous leadership and/or management experience preferred. Open to 100% remote BUT candidates must be in Chicago IL area in order to periodically come into Lisle, IL office, once covid concerns subside.) Essential Job Functions:- Recruits, hires, trains, evaluates employee performance, and manages promotions, transfers, conflict resolution, and disciplinary action- Manages day to day operations for the Agency Loan Delivery team- Provides continuous training and mentoring to Loan Delivery Specialists- Manages time-off requests and ensures operational coverage for all Loan Delivery Specialists- Trains new employees on all aspects of their position- Provides direction on all guidelines, policies, and procedures of Fairway- Provides exceptional customer service to internal and external partners- Provides regular communication through email and stays current in responses- Delivers Cash Whole Loans and MBS Pools to Agency investors; Fannie Mae, Freddie Mac, and Ginnie Mae- Validates loan data for accuracy including Special Feature Codes - Imports Data file or enters data into investors’ loan delivery systems; via Fannie Mae’s Loan Delivery System, Freddie Mac’s Selling System, and Ginnie Mae’s GinnieNet- Provides review of system edits for agency loans and delivers a pass or fail notification- Works regularly in analyzing data within spreadsheets- Communicates delivery information with Operations Department and the Secondary Marketing- Communicates with team members on delivery questions or issues- Trains new team members Non-Essential Job Functions: - Leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Leads a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of mortgage documents- Solid knowledge and understanding of loan delivery/shipping/closing- Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flowRequired Education and Experience:- High School diploma or equivalency degree- 2+ years of related experience- Demonstrated leadership or management experience- Demonstrated experience researching information, problem solving, and making solid business decisions- Demonstrated experience reporting, analyzing, interpreting, and critical thinking- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience communicating with all levels of management- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products- Demonstrated experience with high volume data entryIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Lisle, Illinois
  Job Summary:The Client Relations Associate position facilitates the communication between clients and appraisers resulting in the delivery of an appraisal report.  Essential Job Functions:- Manages a pipeline of appraisal orders which entails:- Places appraisal orders with appraisers that are received by lender clients - Ensures attention to deadlines requested by lender clients- Negotiates of delivery timelines between lender clients and appraisers- Prioritizes workflow so appraisals are received on time- Performs reviews of residential mortgage appraisals for accuracy and compliance- Receives and processes requests for appraisal corrections, analyzing validity of request prior to processing request with Appraiser or Client- Directs communication with the residential appraisers as well as our clients- Assists in managing the companywide general email box within a rapid response environment, responds to inquires as directed by management- Supports the Appraiser Audit team for state / federal audit requirements, assists in compilation of reports and receipt of audit results as required by management- Provides support and backup in other areas of the organizationNon-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts FLS values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding working within a time urgency environment- Extensive knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- 1+ years of experience in appraisal/mortgage industry preferred- Demonstrated experience with exceptional phone and email etiquette- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environment                                                                                                                       
Office Location
Phoenix, Arizona
Category Post Closing/Collateral
The Post-Closing Reporting Analyst position provides reporting support for Fairway’s Post-Closing leadership and operations teams. The primary function for the Post-Closing Reporting Analyst is to create, design and implement dynamic reporting across all Post-Closing Departments. Essential Job Functions:- Identify, define, and produce accurate and meaningful metrics in an effort to deliver high quality, actionable, efficient, and interactive reporting to drive business decisions- Produce analytic reports, which extract meaningful insights for leadership to better understand and improve business performance- Establishes effective working relationship with other members of the IT team.- Use knowledge of mortgage servicing data and servicing system (Encompass) to validate data- Use understanding of SQL programming language to query system databases- Work with Line of Business to understand reporting needs and create reports using SQL query within the servicing systems- Utilize knowledge of SQL , Excel, Power Point and other optimization methods to perform data analysis and reporting- Conduct validation of data points and testing of reporting solutions- Prioritize and develop and deliver urgent reporting as needed for senior management- Execute test cases (manual or automated) and analyze results- Document data discrepancies and assist with designing requirements to enhance data integrity- Maintain confidentiality- Works closely with multi-department Subject Matter Experts to design effective reporting and assist with testing for updates/improvements to existing business systems.Non-essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assigned  Required Education and Experience:- Bachelor’s Degree or equivalent education and work experience- 5+ years of experience in business or data analysis- Minimum 2 years related experience in Reporting or Mortgage related field- Knowledge in SQL scripts- Demonstrated experience designing and implementing creative solutions to meet the needs of the business- Demonstrated experience thinking critically to identify strengths and weaknesses of alternate solutions, conclusions, or approaches to problems- Demonstrated experience researching information, problem solving, and making solid business decisions- Demonstrated experience reporting, analyzing, interpreting, and researching information- Demonstrated experience quickly learning new technologies- Demonstrated experience with attention to detail, written and oral communication, time management, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products - Specifically MS Excel and PowerPoint - Excellent Communication Skills (written and verbal)Physical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Carrollton, Texas
Category Post Closing/Collateral
The Government Insuring Aged Specialist position provides expert support and research, multi-tasks between lines of business, government agency/escalated tasks, and exhibits leadership qualities.  Gathers needed information to clear exceptions in aged loan files to meet government agency requirements for insuring and has the knowledge to refute potential problem loans for resolution and insuring.Essential Job Functions:- Provides support across all loan types (i.e. FHA, VA, USDA) and maintains a pipeline with loans that have aged or could potentially be classified as problem- Identifies loans that are aged/problem and reassigns to their pipeline to work and resolve in a timely and escalated manner- Identifies trends with the loans and help suggest changes to improve productivity- Utilizes resources available to assist in resolving issues and research above and beyond normal avenues (i.e. Intranet, AllRegs, Knowledge Owl and government agency guidelines) - Requests documents identified from title companies and other sources- Uploads information received from title companies and other sources to government agency websites- Communicate with underwriting to resolve issues with problem loans- Ensures decisions on uninsurable loans are obtained, appropriately documented and communicated- Monitors process of loan files and case binders on government agency systems until the loan is endorsed to ensure that the loan is not suspended again- Provide reporting on aged loans to stakeholders and management- Provides a solid summary of trends and challenges with loans that have become aged or problems and clearly communicate them to management- Attends age loan meetings and provides clear concise updates to management- Review suspenses entered into the system to confirm accuracy of data entry- Review suspenses entered into the system and assign specific codes to create a trend report- Provide management documentation regarding suspense conditions for coaching opportunities to the team- Provides feedback and create Job Aids to assist with coaching and training to employees on trends and scenarios on how to overcome challenges with loans to improve overall aging Non-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of the post closing process- Basic knowledge and understanding of the process of a loan from application to funding- Solid knowledge and understanding of supporting documents for mortgage loan files - Solid knowledge and understanding of customer service and interpersonal best practices (i.e. email/verbal communication, escalation process, and detailed notes in the system)- Solid knowledge and understanding of government agency guidelines Required Education and Experience:- High School diploma or equivalency degree- 5+ years in Mortgage Lending; Government insuring knowledge or experience in clearing investor conditions preferred- Demonstrated leadership relating to goal orientation, humble, and intuitiveness- Demonstrated experience analyzing and interpreting data- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. #indeed
Office Location
Carrollton, Texas
Category Post Closing/Collateral
The Senior Shipping Coordinator position provides expert support and understanding of the loan flow inside of Post Closing, the loan process (application to funding), multi-tasks between lines of business/, investors/escalated tasks, and exhibits leadership qualities.  Gathers needed information to ship loan files to meet investors’ requirements for delivery.Essential Job Functions:- Work collaboratively with various contacts – internal and external – to resolve any items delaying the shipment of a loan file. (i.e. AOT, Bonds, & Agency)- Review all item’s imaged during indexing and audit for completion of a package required for delivery to investor.- Identifies trends with the loans and help suggest changes to improve productivity- Backs up coordinator on their pipeline if the Coordinator is absent more than one day or is on vacation- Cross-trains peers on new loan types, lines of business, and investors- Utilizes resources available to assist in resolving issues and research above and beyond normal avenues (i.e. Intranet, Allregs, Knowledge Owl, etc.)- Delivers package(s) and additional required items to the investor through email, designated website or mail.- Uploads information per investor request for outstanding items required for submission- Monitors files uploaded for successful submission and notifies leadership of failed attempts - Backs up the Team Lead on weekly reporting to Management if the Team Lead is absent or on vacation. This will include pulling, creating, pivot, and summarizing weekly reporting- Weekly Pipeline Status- Compliance Approval Report- Aged Report- Handles priority loans delegated by the Team Lead or Manager should the volume or circumstances call for additional assistance- Calling the branches to solicit assistance- Be able to answer questions and concerns from the CoordinatorsNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of the post closing loan delivery process- Basic knowledge and understanding of the process of a loan from application to funding- Solid knowledge and understanding of supporting documents for mortgage loan files - Solid knowledge and understanding of customer service and interpersonal best practices (i.e. email/verbal communication, escalation process, and detailed notes in the system)Required Education and Experience:- High School diploma or equivalency degree- 2+ years as a Purchase Clearing Coordinator preferred - Demonstrated leadership relating to goal orientation, humble, and intuitiveness- Demonstrated experience analyzing and interpreting data- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Carrollton, Texas
Category Loan Ops - Loan Setup/LOA
Location: Okauchee, WI or Johnson Creek, WI or Remote WHY NOT FAIRWAY?We strongly believe the way we do things is just as important as what we do. Every team member is guided by our Core Values which define how we work, how we interact with each other, and guide us in determining how we best serve our customers, team members and local communities. We strive to make our team members and customers feel like a part of the Fairway family while providing exceptional customer service, speed and support by being kind, humble and giving 100% every day - it’s WHAT we do and it’s WHO we are.A JOB YOU WILL LOVEAt Fairway Independent Mortgage Corporation, customer service is a way of life. We are dedicated to finding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process — from application to closing and beyond. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. We have not only been dedicated to providing unparalleled customer service, but also to growing continuously. Fairway now employs more than 9,000 team members, including almost 3,000 producers. With a strong focus on purchase business, we continue to grow each year, funding over $65.8 billion in 2020Grow your career and work remotely while still feeling connected! You bring passion, talent and mortgage experience and we will offer SUPPORT, GROWTH, SUCCESS and transparent LEADERSHIP!Essential Job Functions:- Assists Loan Officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers- Utilizes information gathered by the Mortgage Loan Originator to prequalify customers- Responds to customers’ general questions regarding policy and procedures in the absence of the Loan Officer excluding all licensable activity- Works with appraisers to obtain official appraisal- Updates customers, real estate agents, and titles companies on the loan’s progress- Coordinates and schedules loans closings- Maintains Loan Officers’ databases of customer information- Assists Loan Officers with marketing campaigns through mail, email, and internet- Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the Loan OfficerNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Education and Experience:- High School diploma or equivalency degree- Prior financial experience preferred- Demonstrated experience analyzing and interpreting data- Demonstrated experience making solid business decisions with available information- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 keyWill need to obtain NMLS license within first 90 days. Community and CultureAt Fairway we foster an environment that promotes community and culture from every level. By encouraging employees to volunteer and help their local communities; we hope to build a sustainable relationship between our family and yours. It’s not about the loans we do; it’s about the hearts we change and the people we help. From our FairwayCares program to the American Warrior Initiative, we are focused on changing the world by empowering the communities around us.  STILL NEED MORE? Listen to our employees speak: https://youtu.be/3ysHun33Vb4To learn more, visit us at: https://www.fairwayindependentmc.com/careers #indeed   
Office Location
Okauchee, Wisconsin
Category Secondary Market/Lock Desk
Are you experienced in the mortgage industry - secondary/capital markets, especially with loan sales? Do you have high-caliber analytics and reporting skills? Are you looking for a new opportunity to join a GREAT work culture, but a super-fast paced environment? Are you a team player with a hunger to grow and make a difference? Then this might be just the opportunity for you! Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Secondary Marketing team, YOU can be a difference maker! The VP Secondary Marketing - Loan Sales position manages a team of analysts, conducts best execution analysis, executes mandatory loan sales and manages co-issue servicing transitions to investors. (NOTE: It's preferred to have candidates in the Chicago IL area, however we're open to 100% remote anywhere for well-qualified candidates. Previous secondary market & loan sales experience required.) Essential Job Functions:- Oversees team of Secondary Marketing Analysts. Recruits, hires, trains, evaluates employee performance, and manages promotions, transfers, conflict resolution, and disciplinary action.- Evaluates current methods for best execution, loan sales, and servicing transfers and makes recommendations.- Identifies gaps and risk in processes and recommends and implements solutions.- Collaborates and works closely with Analytics, Agency Delivery, Post-Closing, and Accounting groups to ensure timely delivery and purchase of loans.- Manages loan sales including servicing retained, servicing released, correspondent investor AOT/DTs, Agency whole loan cash sales, co-issue transactions, and specified pools; including issuing Fannie, Freddie, and Ginnie securities- Provides ad-hoc analysis and reportingRequired Knowledge and Skills:- Extensive knowledge and understanding of pricing structures and interest rate risk management- Extensive knowledge and understanding of mortgage servicing best practices- Extensive knowledge and understanding of customer service and interpersonal best practicesRequired Education/Experience:- Bachelor’s Degree or equivalent education and work experience- Secondary Marketing experience required (5+ years experience preferred)- Previous experience issuing Fannie, Freddie, and Ginnie securities preferred- Demonstrated experience with trading and hedging techniques preferred- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience with MS Office software products specifically Excel, Access, SQL, Visual Basic, and other reporting and analytical related applications- Demonstrated experience in analytical, critical thinking, and research techniquesIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed  
Office Location
Lisle, Illinois
Remote
Can be located anywhere in US
Job Summary:The Loan Officer Assistant position supports one or more Loan Officers by ensuring loan files are complete and loans close as scheduled. Supports the marketing activities of the assigned loan officers and provides administrative support.Essential Job Functions:- Assists Loan Officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers- Utilizes information gathered by the Mortgage Loan Originator to prequalify customers- Responds to customers’ general questions regarding policy and procedures in the absence of the Loan Officer excluding all licensable activity- Works with appraisers to obtain official appraisal- Updates customers, real estate agents, and titles companies on the loan’s progress- Coordinates and schedules loans closings- Maintains Loan Officers’ databases of customer information- Assists Loan Officers with marketing campaigns through mail, email, and internet- Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the Loan OfficerNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of conventional, government (FHA/VA), and Jumbo loan requirements- Solid knowledge and understanding of state and federal real estate lending regulations- Solid knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- Prior mortgage lending or related sales experienced preferred- Demonstrated experience analyzing and interpreting data- Demonstrated experience making solid business decisions with available information- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 keyPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Bellevue, Washington
Category Loan Ops - Closing/Wire/Funding
Position Overview:The Corporate Closing Training File Reviewer position provides administrative support to the Closing Training Department by reviewing files and providing feedback.Essential Job Functions:- Review trainee files (Initial CDs, Final CDs, Funding, Closing Assistants)- Provide feedback along with screen shots to direct the trainee- Update Trainee folder with reviews- Update and add notes to training spreadsheet used to track training success.- Update Training Team if trainee is struggling- Attend Training sessions periodically- Responsible to send release from training emails- Answers incoming phone calls and handle appropriately - Solid knowledge of Closing and TRID- Solid knowledge and understanding of customer service best practices- Basic knowledge of training processes and procedures, industry trends, standards and best practices, and employment laws and regulations- Basic knowledge and understanding of current business acumen- High School diploma or equivalency degree- Demonstrated of experience in customer service - Demonstrated experience with MS Office software products #indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category Loan Ops - Closing/Wire/Funding
Position Overview:The Corporate Closing Training Coordinator position provides administrative support to the Closing Training department.Essential Job Functions:- Welcome New Employees to Fairway with an email and agenda on behalf of the training team- Sends manager letter upon receipt of Training Request- Schedule appropriate trainings for New Hire (on FMU)- Update and maintain the Training Team Spreadsheet- Creates and Maintains trainee folders for all those in training- Update and maintain class rosters- Responsible to send release from training emails- Answers incoming phone calls and handle appropriately - Solid knowledge and understanding of customer service best practices- Basic knowledge of training processes and procedures, industry trends, standards and best practices, and employment laws and regulations- Basic knowledge and understanding of current business acumen- High School diploma or equivalency degree- Demonstrated experience in customer service - Demonstrated experience with MS Office software products #indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Job Summary:The Compliance Review Specialist position reviews and advised on predatory lending and compliance regulation guidelines for escalated issues from department support, branch support and training teams. Essential Job Functions:- Reviews predatory lending reports to ensure Fairway guidelines are met. - Provides guidance for appropriate steps to remediate. - Involves appropriate parties in branch for cost to cure items- Analyzes reports daily to identify loans with potential APR issues and advises branches how to proceed- Works with compliance and legal on escalated issuesNon-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding predatory lending testing- Solid knowledge and understanding of calculations including APR, finance charge and total of payments- Solid knowledge and understanding of TRID rules and regulations- Solid knowledge and understanding of mortgage loan programs and documentsRequired Education and Experience:- High School diploma or equivalency degree- 5+ years of mortgage banking experience in compliance, closing, processing, and/or document preparation- Demonstrated experience in processing or closing- Demonstrated experience mentoring and training others- Demonstrated experience communicating discrepancies and/or errors with the branch network- Demonstrated experience problem solving and making sound business decisions- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  
Office Location
Birmingham, Alabama
Remote
Can be located anywhere in US
Category Mortgage Wholesale
Do you have extensive mortgage wholesale/TPO lending experience? Are you BIG on helping business units determine best practices & efficiencies?Do you thrive in a fast-paced environment? Are you a team player looking to make a difference and help others?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in  determining how we can best serve our customers, team members and communities. As a member of our Mortgage Wholesale Operations team, YOU can be a difference maker! The Wholesale Mortgage - Subject Matter Expert (SME) position is responsible for providing the knowledge and expertise in a specific subject for business department projects.  Functions as a liaison between department staff, development teams, and corporate training to ensure content and communication for projects is complete and accurate.  Serves as proxy for department manager for project requests and prioritization.  Provides business knowledge and analytical skills to assist in solving problems, improving processes, and refining requirements. (NOTE: Previous wholesale mortgage / TPO lending experience REQUIRED. This role is 100% remote, open to qualified candidates located anywhere in the U.S.) Essential Job Functions:- Partners with department managers and staff to prepare enhancement requests, identifying root causes of issues and/or potential areas of improvement or efficiency gains- Analyzes and documents current and future optimized business process models that accurately reflect user workflows- Provides a holistic approach and process flow orientation to analysis- Partners with Solutions Analyst to define, develop, test, and implement short-term and long-term projects that improve department workflow- Leads coordination for training and communication for Encompass Changes and Releases - Works with Policy and Procedures department to update and ensure compliance- Maintains partnership relationship with development teams to meet business needs and demands- Collaborates to refine requirements or mitigate issues discovered in project testing- Manages pipeline of projects and/or enhancements that align with the department’s strategic goals- Communicates with assigned resources to ensure on-time completion of planned tasks- Communicates with counterparts and business partners to ensure continuing alignment with project objectivesNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, etc. - Solid knowledge and understanding of developing specific and realistic goals and plans to prioritize, organize, track, and accomplish work- Solid knowledge and understanding of current business acumen- Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of Encompass LOS- Solid knowledge and understanding of mortgage best practices- Solid knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- Bachelor’s Degree or equivalent education and work experience- 3+ years of experience in the mortgage industry in a direct line of business role (wholesale mortgage lending)- Experience with agile project management methodology a plus- Demonstrated experience with Encompass LOS- Demonstrated experience designing and implementing creative solutions to meet needs of business line- Demonstrated experience thinking critically to identify strengths and weaknesses of alternate solutions, conclusions, or approaches to problems- Demonstrated experience discussing complex business and technology issues with technical and non-technical business users and customers- Demonstrated experience reporting, analyzing, interpreting, and researching information- Demonstrated experience with analytical research, critical thinking, problem solving, and making solid business decisions- Demonstrated experience communicating with all levels of management- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products If the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Southfield, Michigan
Remote
Can be located anywhere in US
Do you have experience underwriting or processing a multitude of products - FHA, VA, Conv, USDA, Bond ?Are you great with customer service, handling internal and external questions via phone and email?Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you! The Scenario Desk Assistant Underwriter position assists with the evaluation of loan applications submitted for approval. Assists in determining borrowers' credit worthiness and acceptability of properties offered as security in loan transactions. Communicates with branch and corporate employees in a timely, efficient, and courteous manner.Essential Job Functions:- Follows prescribed guidelines, receives and reviews loan applications and associated documentation to insure thoroughness and accuracy- Verifies loan-to-value ratios, completeness of application information and credit reports- Analyzes credit reports and associated documentation, analyzes appraisals, qualifies and classifies loans according to Company guidelines- Maintains acceptable turnaround times for applications submitted for pre-approval and on funding packages- Interacts with Quality Control, Compliance, and Funding for problem resolution, risk evaluation and compliance concerns- Develops and maintains an up to date and sound knowledge of multiple loan product guidelines offered by the company, DU/LP guidelines, and risk assessment tools used to decision mortgage loans - Reworks loans to new terms, identifies additional conditions as needed to insure a viable credit decision - Reviews and evaluates borrower(s) profile including but not limited to all income documentation, tax returns, credit reports, preliminary report, judgments, bankruptcy documents and appraisals and ensures all necessary documentation is requested to support final loan decisions - Exercises good judgment, conducts reasonableness tests and issues quality decisions - Determines accuracy and completeness of files; ensures processes are consistent - Demonstrates proficiency in automated underwriting systems- Maintains a sound knowledge of secondary market activity, practices, and business/industry practices as they impact underwriting quality and origination activity - Communicates regularly with loan originators, management, processorsNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Basic knowledge and understanding of FHA\VA\USDA, FNMA and FHLMC policies and guidelines- Basic knowledge and understanding of mortgage loan processing, compliance, investor products and underwriting guidelines- Basic knowledge and understanding of mortgage insurance (MI) guidelines- Basic knowledge and understanding of various fraud tools- Basic knowledge and understanding of processing and closing functions and a general understanding of the entire real estate lending process.- Solid knowledge and understanding of customer service and intrapersonal best practices- Baisc knowledge and understanding of Investor, FHA and Fannie Mae guidelinesRequired Education and Experience:- High School diploma or equivalency degree- 1+ years of experience in residential loan underwriting preferred- Demonstrated mortgage experience- Demonstrated experience analyzing and interpreting data- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category Loan Ops - Processing
Are you an experienced mortgage loan processor?Do you have FULL processing experience (almost like a junior underwriter) where you can do order-outs, analyze income, strong knowledge of agency guidelines, clear conditions, and prepare file for closing?Do you enjoy borrower contact?Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you! The Branch Processor position prepares loan files for residential mortgage applications. Works with Loan Officer to determine product suitability; communicates changes to loan officerCommunicates with branch and corporate employees in a timely, efficient, and courteous manner.Essential Job Functions:- Compiles financial and other needed data to complete loan file- Orders supporting documentation, such as appraisals, verifications of employment, verifications of deposits, etc.- Evaluates loan applications for reasonableness and, if needed, escalates files for further evaluation- Communicates with Loan Officer and borrower to obtain missing documentation- Reviews files for completeness prior to submission to Underwriting- Obtains documentation needed to clear conditions, if required- Submits approved files to Closing- Prioritizes workflow so loans close on time- Communicates with title company, appraiser, and other vendors as required- Provides excellent customer service to borrower, loan officer, vendors, and other interested parties- Prepares and sends approval and denial letters. Directs client to Loan Officer or other Licensed employee to clarify and or answer any questions- Records data on the status of loans, including number of new applications and loans approved, cancelled or deniedNon-essential job functions- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of conventional and government (FHA/VA) loan requirements- Solid knowledge and understanding of state and federal real estate lending regulations- Solid knowledge and understanding of loan processing software systems- Solid knowledge and understanding of desktop underwriting programs preferred- Extensive knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- 1+ years of experience as a Loan Processor strongly preferred- Demonstrated experience in or knowledge of the Mortgage industry preferred- Demonstrated experience analyzing and interpreting data- Demonstrated experience using available information to make sound business decisions- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 key 
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category Accounting/Finance/Payroll
Do you have payroll processing experience?Do you thrive in a fast-paced environment while still maintaining high attention to detail?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of the Payroll team, YOU can be a difference maker! The Payroll Specialist position coordinates paying employees, resolves discrepancies, provides payroll information, performs payroll audits, and prepares reports. (NOTE: Previous payroll experience required - ideally at least 3 years of payroll experience preferred. Also candidates must be willing to work in our Madison, WI office per covid considerations below.) COVID-19 considerations:Due to current pandemic, this position will start 100% work from home/remote. Position will work remotely for the foreseeable future, but candidates must be able to work in Madison, WI office when management communicates plan to do so. For more information on our covid-19 safety protocols, please inquire with our recruiter.Essential Job Functions:- Maintains payroll processing by coordinating data collection, updates, calculations, and data entry.- Determines payroll liabilities by calculating employee Federal and State income withholding, employee and employer Social Security taxes, unemployment, and workers compensation payments.- Resolves payroll discrepancies by collecting and analyzing information.- Provides payroll information by answering questions and requests.- Maintains payroll operations by following policies and procedures; reporting needed changes.- Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.- Maintains employee confidence and protects payroll operations by keeping information confidential.Required Education and Experience:- Associate’s Degree or certification in Accounting or equivalent work experience- 3+ years of payroll experience- FPC/Certified Payroll Professional (CPP) designation desired but not required- Demonstrated experience with MS Office software products, specifically, Outlook, Word and preferably experience using Microsoft Excel including formula knowledge and data analytics- Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience learning and applying procedures quickly- Workday experience preferred or basic knowledge of an ERP / HRIS / HCM payroll systemIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application.  #Indeed
Office Location
Madison, Wisconsin
Category Loan Ops - Underwriting
Are you a great problem solver with extremely high attention to detail? Are you looking for a new opportunity to join a GREAT work culture and still work closely with our underwriting team?  Are you a team player with a hunger to grow and make a difference? Then this might be just the opportunity for you! This position is open to 100% remote anywhere in the U.S. Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our Credit Risk Team, YOU can be a difference maker! The Credit Risk Oversight Underwriter position provides escalated review, approval or denial requests. Works within a great amount of discretion and decision making. Communicates with branch and corporate employees in a timely, efficient, and courteous manner.Essential Job Functions:- Reviews underwriting exception and escalation requests, and either approves, constructs a counter-offer, or declines after considering multiple courses of action using authority and discretion to make an independent decision- Maintains acceptable turnaround times for exceptions, escalations and submitted for review- Advises leadership of opportunities to improve procedures and processes  - Reviews and consults on technical questions with regard to all agencies’ guidelines (FNMA, FHLMC, FHA, VA) and private investors by providing guidance and solutions- Partners with Loan Consultants, Underwriters, Underwriting Team Leads, Underwriting Managers, Secondary, Credit Policy, Compliance and Branch Support for feedback, analysis and communication of decisions- Stays current of all industry, regulatory, and investor changes relating to UnderwritingRequired Knowledge and Skills:- Solid knowledge and understanding of Mortgage Insurance (MI) guidelines- Solid knowledge and understanding of fraud tools- Extensive knowledge and understanding of a variety of loan programs: Conventional, FHA\VA\USDA, FNMA, FHLMC, and secondary marketing guidelines to manage complex loan level issues, etc.- Extensive knowledge and understanding of all existing and emerging investor loan products, guidelines, incentives, and rate sheets- Extensive knowledge and understanding of price, volume, marketing, and supply and demand relationships- Extensive knowledge and understanding of current business acumen- Extensive knowledge and understanding of mortgage processing and closing processes, procedures, and regulations- Extensive knowledge and understanding of mortgage best practices- Extensive knowledge and understanding of customer service and intrapersonal best practicesRequired Education and Experience:- Bachelor’s Degree in Business Administration, Finance, Accounting, or Economics or equivalent education and work experience- Demonstarted experience of residential loan underwriting experience making second-level underwriting review and approval decisions        - DE certification and recent FHA underwriting experience- SAR/LAPP certification and recent VA underwriting experience- Experience working with Fannie Mae Desktop Underwriter and Freddie Mac Loan Prospector- Demonstrated Non-Conforming (Jumbo) underwriting experience#indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category Post Closing/Collateral
The Mailroom Team Lead assists in the day-to-day functions of the Mailroom/Imaging/Inventory Control teams in order to ensure that processes are running efficiently and effectively. Monitors incoming deliveries and outgoing shipments for Collateral.  Directs the team to ensure that mail is opened and distributed as quickly as possible. The lead ensures that closing packages are received, inventoried, delivered, scanned, filed and purged timely and accurately depending on FIMC, Warehouse and Investor requirements.Essential Job Functions:- Works closely with Collateral Management to maintain daily workflow and resolve loan discrepancies and issues to achieve FIMC’s Service Level Agreements with Warehouse Banks and Investors- Reviews Reports for any aging and or exception deliverables- End of the Day Summary Report, provides a daily summary of issues with timeline of correction as applicable.- Daily Imaging reports to ensure all closing files are scanned timely and resolve any exceptions through documented procedures.- Provides adhoc reports and/or summaries as requested by management. - Reviews the File Request Mailbox to ensure Internal SLA is being met- Researches for any missing packages/documents- Assigns daily work to offshore vendor- Trains new hires and provides ongoing training to team members, including system set ups- Ensures that all shipments are completed by end of day- Coordinates with Management for any early pick up’s with FIMC’s shipping carrier.- Works closely with Management and third party vendors to troubleshoot and document issues that occur within the imaging/mailroom processes. - Proactively provides feedback to Management concerning processes and provides solutions for any deficits to increase efficiency.- Ensures monthly DBRC testing is completed and results reported- Endorses notes prior to note shipments to warehouse banksNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of closing documents and imaging processes.- Solid knowledge and understanding of customer service and interpersonal best practicesRequired Education and Experience:- High School diploma or equivalency degree- 2+ years of mortgage experience or 3+ years of office experience- Demonstrated experience in analytical, critical thinking, and research techniques- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software productsPhysical Environment:- This position is primarily an in office position- Normal office environment- Requires the ability to lift files up to 25 lbs- Requires the ability to stand for long periods of time  Travel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Carrollton, Texas
Category Loan Ops - Underwriting
Job Summary:The Credit Review Assistant position performs the second review of applications flagged for denial based on credit risk score(s) below FIMC minimum lending requirements, and issues the ECOA compliant Statement of Denial when necessary per FIMC policy and procedure. Essential Job Functions:- Monitors the FIMC Encompass pipeline (Priority 3) of initially flagged for denial applications- Reviews the reason(s) for denial and documentation to ensure accuracy for determining if a Statement of Denial will be issued- Reviews and communicates to manager any discrepancies discovered in any given application that might warrant a Statement of Denial not being issued- Coordinates with manager, and other departments as manager sees fit, regarding specific Statement of Denial requests and/or FIMC Compliance requests regarding Statements of DenialNon-Essential Job Functions- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Basic knowledge and understanding of current business acumen- Basic knowledge and understanding of computer hardware and software usage- Basic knowledge and understanding of mortgage credit, or the ability to absorb the required training and implement- Solid knowledge and understanding of customer service best practicesRequired Education and Experience:- High School diploma or equivalency degree - Demonstrated experience with attention to detail, written and oral communication, organization, multi-tasking, and working in a team atmosphere adhering to strict deadlines- Demonstrated experience working in a fast paced and changing environment#indeed
Office Location
Madison, Wisconsin
Remote
Can be located anywhere in US
Category Mortgage Retail Products
Job Summary:The Remote Product Training Specialist position assists with Fairway’s product trainings offered to the branch network, corporate and product team.Essential Job Functions:- Provides answers to all product training and resources questions from the branches - Applies knowledge of adult learning theory to discuss course content and identify appropriate training methodologies, including: online classroom, self-paced e-Learning modules or a blend of approaches- Follows standard Fairway operating procedures for course content development- Utilizes facilitation skills and instructional techniques to deliver informal learning presentations, and other live & virtual information transfer sessions- Interacts with employees, via phone, video conferencing, in person, or e-mail, to provide responses to product questions- Demonstrates responsiveness and sense of urgency in all employee interactions- Advocates for employees by coordinating and communicating suggestions for product enhancements- Stays current with product updates and expertise- Maintains and updates product information within SharePoint, internal shared drive, and any other applicable locationsNon-Essential Job Functions- Participates in and assists proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid Knowledge and understanding of a help desk environment- Solid knowledge and understanding of admin/support functions of Microsoft SharePoint 2010/2013 - Solid knowledge and understanding of the principles of mortgage products - Solid knowledge and understanding of mortgage lending processes, procedures, and regulations- Solid knowledge and understanding of mortgage best practices- Solid knowledge and understanding of customer service and intrapersonal best practices- Basic knowledge and understanding of LMS products - Basic knowledge and understanding of programs such as Articulate, Camtasia, Wistia or similar programs- Demonstrated experience communicating and training individuals or large groups utilizing webinar systems (such as GoToWebinar, WebEx or ZOOM) #indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
 Job Summary:The Wholesale Closer I position completes mortgage loan documents required for closing per investor and program specific guidelines. Reviews data and documentation for data integrity, prepares initial through final closing disclosures, change of circumstance forms, orders wires, and closing documents. Communicates with branches in a timely, efficient, and courteous manner. Essential Job Functions:- Reviews data entry and all submitted documentation for accuracy provided by the branch within 24 hours of submission- Reviews Surveys and Title Commitment for accuracy, liens, judgments, and easements- Reviews sales contract, PMI certificates, lock confirmations, and underwriting approvals for accuracy and verify data entered in Encompass- Verifies accuracy of hazard and flood insurance, property tax amounts and due dates through CoreLogic - Generates initial closing disclosure in Encompass and sends to the branch via secure email for approval- Updates initial closing disclosure with any changes that need to be made based on branch review- Sends the initial closing disclosure to the borrower via Encompass e-sign, US mail, and/or print to have executed in person- Prepares changes of circumstance forms as needed after closing disclosure has been sent- Accurately completes all required information into Encompass and DocsDirect systems to prepare final closing disclosure and closing documents- Balances closing disclosure with attorneys/settlement/escrow agents figures within Encompass to ensure accuracy of borrowers bottom line- Orders wire within Encompass- Orders closing documents and final closing disclosure- Reviews completed closing documents for accuracy- Submits final closing disclosure, supporting documents, and closing documents to attorneys/settlement/escrow agents- Emails the branch, corresponding corporate funder informing documents have been released and the funding checklist will be sent to attorneys/settlement/escrow agents- Responds promptly to general closing questions from branches, closing manager, team lead, post closing, attorneys/settlement/escrow agents, and accounting- Provides backup support for other closing team members- Assists in training of new members of the closing teamNon-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Basic knowledge and understanding of Document Prep Vendor- Basic knowledge and understanding of Encompass- Solid knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, and VA- Solid knowledge and understanding of TLTA and ALTA commitments- Solid knowledge and understanding of high cost, FMNA 5%, HOEPA, and HPML- Solid knowledge and understanding of TRID closing regulations- Solid knowledge and understanding of customer service and intrapersonal best practices- Solid knowledge and understanding of mortgage loan programs and documentsRequired Education and Experience:- High School diploma or equivalency degree- 3+ years of recent mortgage banking experience in closing and/or document preparation- Demonstrated experience researching information, problem solving, and making solid business decisions- Demonstrated experience in analyzing, interpreting data, and critical thinking- Demonstrated experience utilizing multiple technology platforms simultaneously- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, written and oral communication, time management, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products including 10 keyPhysical Environment:- This position is primarily an in office or work remote position- Normal office environment- This position involves extended periods of time sitting at a computer in a desk
Office Location
Lisle, Illinois
Remote
Can be located anywhere in US
Category Mortgage Retail Products
Come work for the company that was voted the #1 Workplace in 2020. This is a Remote/Work from home opportunity. Job Summary:The Mortgage Loan Product Developer position develops new and existing product releases, and collaborates with both Fairways’ retail and wholesale channels.Essential Job Functions:- Develops products which includes: writing, maintaining and releasing of new programs - Partners with Credit Risk, Secondary, Marketing, Operations, and Production personal to create prioritization of new product request for all channels - Provides assistance with Sales Management as it relates to Product Exception request - Assists in the product development for agency, specialty lenders, construction lending and bonds - Oversees the development of short and long term goals to meet product objectives and the implementation of appropriate long term strategic plans and presents them to management - Communicates to Investors on product related questions requiring strong verbal and written communication skills - Manages the development and maintenance of competitive analysis and market research of competing products and services to identify customer needs and trends within the digital channels - Works in close communication with the Conventional and Government Product Specialists from all channels of business including Retail, Wholesale, and Correspondent production groups in order to provide direction on loan level issuesRequired Knowledge and Skills:- Solid knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, and secondary marketing guidelines to manage complex loan level issues, etc.- Extensive knowledge and understanding of current business acumen- Extensive knowledge and understanding of all existing and emerging investor loan products, guidelines, incentives, and rate sheets- Extensive knowledge and understanding of price, volume, marketing, and supply and demand relationships#indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category IT - Infrastructure
Do you have Sisense BI tool and coding experience? Do you love researching & creating new scripts & plugins that will enhance or wow the end users' experience? Would you love to be a Sisense Engineer - responsible for managing the program, testing, maintaining it, the whole 9 yards?Are you looking for a new opportunity to join a GREAT work culture, with room to grow and plenty of work to go around?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us  in determining how we can best serve our customers, team members and communities. As a member of our Corporate Reporting & Analytics team, YOU can be a difference maker! The Senior Analytics Developer & Systems Engineer position designs, develops and maintains the system integration between various data source systems and the Business Intelligence platform.  Engineers and maintains the environment within the BI platform to sync data from multiple sources for efficient analysis and reporting.  Creates tools to automate business processes, solve problems and/or develop metrics to aid in managing the business.  Works with the Departmental and IT Managers to implement and maintain the corporate data strategy for Business Intelligence analytics and reporting. (NOTE: This is a 100% remote role. Qualified candidates MUST have strong Sisense coding experience.) Essential Job Functions:- Creates models from multiple data sources to analyze data- Designs, develops and maintains data models in Business Intelligence tool to maximize efficiency of analytics and dashboards- Develops tools in MS Excel, MS Access and/or SQL to automate manual repetitive business processes- Designs, develops and maintains process of data governance and data security within the Analytics environment- Organize and maintain access rights to business intelligence tool and dashboards- Research and implement additional processes and/or BI System capabilities to expand the usefulness of the platformNon-Essential Job Functions:- Participates in proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Extensive knowledge and understanding of MS Excel and MS Access - Extensive knowledge and understanding of VBA, SQL and/or JavaScript, HTML, CSS or JSON programming- Prior experience with Sisense Business Intelligence software or similar- Solid knowledge and understanding of customer service and interpersonal best practices- Basic knowledge and understanding of mortgage loan origination processRequired Education and Experience:- Bachelor’s Degree or equivalent work experience- 10+ years of experience in analytics and model development- Demonstrated experience in producing accurate and detailed work on multiple projects under time sensitive deadlines- Demonstrated experience in reporting, analyzing, interpreting and critical thinking- Demonstrated experience with the MS Office software suiteIf the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category Post Closing/Collateral
The Post Closing Liquidity Team Lead position provides direction, instructions, and guidance to the team of liquidity specialists. Provides expert support on the loan flow on the Liquidity Team, the loan process (funding to purchase), and exhibits leadership qualities. The team lead must have a strong background in analysis, warehouse requirements and ability manage the report analysis and distribution for the department. Essential Job Functions:- Works with Post Closing Liquidity Manager to develop a strategy the team will use to reach its goal- Communicates any training that team members may need to manager- Communicates clear instructions to specialists regarding new investors, warehouse requirements, new policies and procedures and training material- Listens to team members' feedback- Monitors team members' participation to ensure the training they have been provided is being put into use, and also to see if any additional training is needed- Distributes team progress reports to the manager personnel.- Weekly reporting to management and executive team- This will include pulling, creating, pivot, and summarizing weekly reporting- Provides answers to questions and concerns from the Liquidity Specialists- Provides back up for specialists’ warehouse oversight in lieu of specialists’ absence- Works with the Liquidity Manager on special projects or research items- Participates in proactive team efforts to achieve departmental and company goalsNon-essential Job Functions:- Leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Leads a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of Excel (pivot tables, v lookups, formulas)- Extensive knowledge and understanding of mortgage lending practices, mortgage closing packages, warehouse bank requirements and resolution of exceptions.- Solid knowledge and understanding of supporting documents for mortgage loan files - Solid knowledge and understanding of customer service and interpersonal best practices (i.e. email/verbal communication, escalation process, and detailed notes in the system)- Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flowRequired Education and Experience:- High School diploma or equivalency degree- 5+ years in Mortgage Lending and back end mortgage operations- Demonstrated experience in analytical, critical thinking, and research techniques- Demonstrated experience effectively managing relationships with internal and external partners- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience with MS Office software products—especially a proficiency with ExcelPhysical Environment:- This position is primarily remote- Normal office environmentTravel Expectations:- Local travel may be required for company or career-related meetings, programs, and/or events.Reasonable Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.#indeed
Office Location
Carrollton, Texas
Remote
Can be located anywhere in US
Category IT - Help Desk/Support
Do you have at least 2 years of experience working in a corporate IT environment? Are you passionate about helping others & giving GREAT customer service?Do you excel at working in a FAST-paced environment, and juggling lots of requests, LOTS of multi-tasking?Are you a team player with a hunger to grow and make a difference?Then this might be just the opportunity for you!Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our IT Account Administrator team, YOU can be a difference maker! The IT Account Administrator position creates Active Directory accounts for new users and administers access to security groups, distribution lists and file shares - and Fairway has been growing a LOT lately and quickly! So lots of account requests come in daily. Position also acts as a backup technical support/help desk resource as demand dictates. (NOTE: Experience working in corporate IT environment REQUIRED. Open to 100% remote for qualified candidates.) Essential Job Functions:- Creates Active Directory accounts in accordance with IT policy- Maintains and creates distribution lists and mailboxes in MS Exchange- Disables AD accounts for employee separations and scrub security group memberships- Performs assigned tasks relating to maintaining information in Active Directory accounts- Communicates changes made in AD and Exchange to appropriate groups- Researches and documents new processes and best practices for the Account Administration team- Creates employee ID badges- Follows up on tickets and predefined intervals until resolvedSecondary Job Functions:- Performs all core help-desk functions as needed to provide back-up to Help-desk- Assists users via remote assistance application- Troubleshoots basic functions of user’s workstations and Citrix sessionsNon-Essential Job Functions:- Participates in and leads proactive team efforts to achieve departmental and company goals- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun- Performs other duties as assignedRequired Knowledge and Skills:- Solid knowledge and understanding of IT operating systems, particularly Windows, Exchange and Citrix- Solid knowledge and understanding of customer service and intrapersonal best practices- Basic knowledge and understanding of IT best practices- Basic knowledge and understanding of IT security conceptsRequired Education and Experience:- High School diploma or equivalency degree- 2+ years of experience in corporate/internal help-desk environment- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure- Demonstrated experience analyzing and interpreting data- Demonstrated experience communicating with all levels of management- Demonstrated experience working in a fast paced and changing environment- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines- Demonstrated experience discussing complex business and technology issues with business users and customersIf the above describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Lisle, Illinois
Remote
Can be located anywhere in US
Category IT - Digital Solutions and Innovation
In search of a talented & experienced Solutions Architect: Role sits within our IT department, but lives and breathes marketing & digital strategy all day, every day!  Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our IT/marketing & digital strategy team, YOU can be a difference maker! The Solutions Architect delivers value to the organization by creating blueprints that are generally complex reference architectures, often hybrid cloud solutions; these artifacts aid engineers and developers to solve a variety of business problems, by systematically integrating disparate digital systems, data stores, application and user interfaces, businesses processes, & workflows. Solution architect is a thought leader, who is also hands-on with a wide variety of digital tools and platforms, both legacy and modern; the solution architect is also expected to rapidly prototype to determine optimal digital solutions for business problems. (NOTE: This role can be 100% remote anywhere, or work from one of our corporate locations in Carrollton TX; Madison WI; or Milwaukee WI.) Essential Job Functions:- Catalogs and maintains current and future state reference architectures for mission critical digital systems, data stores, applications, interfaces (APIs & GUIs), business processes, and workflows- Acts as a trusted partner and advisor for senior business leaders across the organization, meets with them on a regular basis to inquire and share architectural vision- Demonstrates subject matter expertise by socializing digital solutions to known and anticipated problems, by quantifying the efficiency gains in time, material value, and morale boost - Conducts root cause analysis of issues, identifies potential areas of improvements and / or efficiency gains, presents competing alternate solutions with cost benefit analysis- Leads projects by delivering solution artifacts that describes architecture both logical and the physical, in terms of systems lay of the land that guides planning and delivery of complex projects - Utilizes systems context diagrams, entity-relationship diagrams for the data exchanged between disparate systems, sequence diagrams to describe interactions and dependencies between the components of an interface, flowcharts for business processes and workflows- Incorporates security, sustainability, scalability, and supportability as the 4 pillars of solution, while safely removing barriers to accessibility and adoption of the solutions; also proactively discovers technical obstacles to all of the above and develops action plan to navigate and resolve the issues- Manages pipeline of projects and / or enhancements that align with the organizations’ vision and department’s strategic goals - Collaborates with engineers and architects across the specialties including Applications and Interfaces, Data & Analytics, Networks, Information Security and Access Provisioning, to gain deeper knowledge to keep the solution stacks current and competitive- Communicates with all the stake holders, both technology producers and consumers responsible for, delivery of use cases and design specifications, test cases and user acceptance criteria, continuous improvement, continuous integration and delivery of interfaces, to help ensure that projects are completed on-time and under budget.Required Knowledge and Skills:- Working knowledge of a variety of residential loan programs: Conventional, FHA, USDA, VA, etc., with an understanding of mortgage lending processes, procedures, and industry regulations; familiarity with the digital mortgage technology & systems landscape- Understanding of the functional design, and hybrid integrated architecture of systems, interfaces and tools that are mission critical for residential mortgage marketing and mortgage lending business - Demonstrable business acumen in documentation and publications showcasing the alignment of the organizational vision, and the goals of various lines of business across the organization - Articulate implications of technological advances such as Artificial Intelligence, Blockchain, Cloud, and modern Data platforms, to mortgage business in terms of solutions architecture- Excellent soft skills, and communication skills, including technical documentation and presentation utilizing Web based and desktop mediaRequired Education and Experience:- Bachelor’s Degree in Computer Science / Engineering / Technology, Management of Information Systems, or a related STEM discipline with relevant work experience - At least 10+ years of experience in Information Technology that includes, Web & Mobile Applications, Integration Middleware, & Database Technologies including Relational Databases, Document Oriented Databases, Graph Databases, & Cache Databases- 7+ of hands-on coding experience (with one or more of the popular enterprise programming languages C#, C/C++, Java, Javascript, Python, SQL, Linux/Unix/Windows scripting) in a collaborative setting adhering to software development lifecycle, preferably in an agile fashion that lends to intervention and continuous improvement- 5+ years of experience in the mortgage industry or related financial services, including mortgage marketing and lead generation, mortgage financing, loan application processing, underwriting and closing processes  - Preferably has TOGAF (The Open Group Architecture Framework) or other industry recognized professional certifications for Architecture professionals. Industry recognized cybersecurity certifications, or relevant education demonstrating a deep understanding of information security and privacy is a plusWork Location, Hours of Operation:- This position is primarily a work from home position, unless within a reasonable commuting distance from a corporate location - Incumbent solutions architect is expected to maintain a home office environment without unnecessary distractions that would interfere with work- Fairway will provide necessary, standard issue equipment to set up your home office, including an ergonomic chair, desk, 2 monitors, business laptop, IP phone, wireless keyboard and mouse, external camera, speakers and VPN access to work in a clean room environment- Incumbent solutions architect is also expected to be residing in United States and maintaining a local address, and normal work schedule of 8am – 5pm, with exceptions pre-approved by the manger- When safe, travel within United States including, up to 3 overnights a week (not exceeding 10% of the time in a year) may be required for company sponsored business such as a visit to corporate offices and branches, and other company sponsored professional events  If the above describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application. #Indeed
Office Location
Lisle, Illinois
Remote
Can be located anywhere in US

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