Government Insuring Support Specialist

Category Post Closing/Collateral
Position Type
Limited Term
Carrollton, Texas
Location : Address
4201 Marsh Lane

Job Posting

The Government Insuring Support Specialist assists the Government Insuring team in various activities. 

Essential Job Functions

  • Addresses all USDA loan rejects and obtains and distributes daily LNG (loan note guaranty) requests
  • Monitor VA requests sent from Quality Control team
  • Completes FHA lender transfers / mortgage record changes
  • Requests FHA case cancelations
  • Request and track MIC corrections
  • Monitor status on MIP and FF corrections with accounting
  • Assist with HUD case binders and monitoring for results
  • FHA unendorsed loan reconciliation
  • Monitors Fairway Insuring email box to ensure emails are responded to
  • Responds to investor inquiries
  • Request pay histories
  • Process principal reduction requests
  • Other tasks related to Government Insuring

Non-Essential Job Functions:

  • Participates in proactive team efforts to achieve departmental and company goals
  • Assists with planning and preparation of special events and workshops as needed
  • Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions
  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Performs various projects requested by the needs of the Government Insuring department
  • Learns the office environment and where personnel are working (in departments and branches)
  • Participates in proactive team efforts to achieve departmental and company goals
  • Performs other duties as assigned or needed

Required Knowledge and Skills:

  • Extensive knowledge and understanding of customer service best practices
  • Solid knowledge and understanding of supporting documents for mortgage loan files
  • Basic knowledge and understanding of a multiple line switchboard


Required Education and Experience:

  • High School diploma or equivalency degree
  • 2+ years related experience
  • Demonstrated experience with MS Office software products
  • Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to strict deadlines
  • Demonstrated experience in analytical, critical thinking, and research techniques
  • Demonstrated experience effectively managing relationships with internal and external partners

Physical Environment:

  • This position is an in office position
  • Normal office environment

Travel Expectations:

  • Local travel may be required for company or career-related meetings, programs, and/or events.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.




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