Regional Product Associate

Category Mortgage Retail Products
Position Type
Walnut Creek, California
Location : Address
Work From Home
Can be located anywhere in US

Job Posting

Job Summary:

The Regional Product Associate provides product support to branches in their assigned regions.  Communicates with branch and corporate employees in a timely, efficient, and courteous manner.

Essential Job Functions:

  • Regional Product Associate will be tasked with the following primary job responsibilities:
    • Assisting Regional Product Specialists
    • Train assigned branches on existing and new investor/product releases (onsite training will be required)
    • Present product information to referring partners at branch request
    • Assist with escalated loan issues with local bank/investor relationships
    • Assist with recruiting efforts in the market as requested by Regional SVPs
    • Researching new investor opportunities in the local markets
  • Regional Product Associate will be required to read all daily announcements as posted by corporate departments to stay current with product updates and expertise
  • Regional Product Associate will be required to take all product training for new investor releases
  • Manages investor changes and updates and effectively communicates to affected branches in the regions
  • Researches and provides market analysis on competitor offerings
  • Advocates for employees by coordinating and communicating suggestions for product enhancements
  • Maintains and updates regional product page located on employee intranet (SharePoint)
  • Proactively reaches out to every new hire in the region to provide one on one training which includes (not limited to): Intranet tutorials, specific investor trainings, process flows for new products or non delegated product offerings.

Non-Essential Job Functions:

  • Participates in and leads proactive team efforts to achieve departmental and company goals
  • Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions
  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Performs other duties as assigned

Required Knowledge and Skills:

  • Knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, Jumbo, Renovation, Non-QM and secondary marketing guidelines to manage complex loan level issues, etc.
  • Solid knowledge and understanding of all existing and emerging investor loan products, guidelines, incentives, and rate sheets
  • Solid knowledge and understanding of price, volume, marketing, and supply and demand relationships
  • Solid knowledge and understanding of current business acumen
  • Extensive knowledge and understanding of mortgage lending processes, procedures, and regulations
  • Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow
  • Solid knowledge and understanding of mortgage servicing best practices
  • Solid knowledge and understanding of customer service and intrapersonal best practices

Required Education and Experience:

  • High School diploma or equivalency degree
  • 3 to 5 years in mortgage lending in or more capacity: National Account Executive, Product Development Manager, Product Support Manager, National Processing Manager, Secondary
  • 2 to 3 years of experience with loan programs and products preferred
  • Demonstrated experience researching information, problem solving, and making solid business decisions
  • Demonstrated experience reporting, analyzing, interpreting, and critical thinking
  • Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
  • Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
  • Demonstrated experience communicating with all levels of management
  • Demonstrated experience leading by example to foster relationships within the company and department
  • Demonstrated experience effectively managing relationships with internal and external partners
  • Demonstrated experience working in a fast paced and changing environment
  • Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines
  • Demonstrated experience with MS Office software products along with Zoom and/or other communication software



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