Job Summary:
The Regional Product Associate provides product support to branches in their assigned regions. Communicates with branch and corporate employees in a timely, efficient, and courteous manner.
Essential Job Functions:
- Regional Product Associate will be tasked with the following primary job responsibilities:
- Assisting Regional Product Specialists
- Train assigned branches on existing and new investor/product releases (onsite training will be required)
- Present product information to referring partners at branch request
- Assist with escalated loan issues with local bank/investor relationships
- Assist with recruiting efforts in the market as requested by Regional SVPs
- Researching new investor opportunities in the local markets
- Regional Product Associate will be required to read all daily announcements as posted by corporate departments to stay current with product updates and expertise
- Regional Product Associate will be required to take all product training for new investor releases
- Manages investor changes and updates and effectively communicates to affected branches in the regions
- Researches and provides market analysis on competitor offerings
- Advocates for employees by coordinating and communicating suggestions for product enhancements
- Maintains and updates regional product page located on employee intranet (SharePoint)
- Proactively reaches out to every new hire in the region to provide one on one training which includes (not limited to): Intranet tutorials, specific investor trainings, process flows for new products or non delegated product offerings.
Non-Essential Job Functions:
- Participates in and leads proactive team efforts to achieve departmental and company goals
- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions
- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Performs other duties as assigned
Required Knowledge and Skills:
- Knowledge and understanding of a variety of loan programs: Conventional, FHA, USDA, VA, Jumbo, Renovation, Non-QM and secondary marketing guidelines to manage complex loan level issues, etc.
- Solid knowledge and understanding of all existing and emerging investor loan products, guidelines, incentives, and rate sheets
- Solid knowledge and understanding of price, volume, marketing, and supply and demand relationships
- Solid knowledge and understanding of current business acumen
- Extensive knowledge and understanding of mortgage lending processes, procedures, and regulations
- Solid knowledge and understanding of organizing people, tasks, and activities to yield efficient work flow
- Solid knowledge and understanding of mortgage servicing best practices
- Solid knowledge and understanding of customer service and intrapersonal best practices
Required Education and Experience:
- High School diploma or equivalency degree
- 3 to 5 years in mortgage lending in or more capacity: National Account Executive, Product Development Manager, Product Support Manager, National Processing Manager, Secondary
- 2 to 3 years of experience with loan programs and products preferred
- Demonstrated experience researching information, problem solving, and making solid business decisions
- Demonstrated experience reporting, analyzing, interpreting, and critical thinking
- Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
- Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
- Demonstrated experience communicating with all levels of management
- Demonstrated experience leading by example to foster relationships within the company and department
- Demonstrated experience effectively managing relationships with internal and external partners
- Demonstrated experience working in a fast paced and changing environment
- Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines
- Demonstrated experience with MS Office software products along with Zoom and/or other communication software
#indeed
