Senior Mortgage Servicing Specialist

Position: Senior Mortgage Servicing Specialist 

Position Location: Madison, WI (hybrid, two days a week in the corporate office) 

Job Summary:

Join our team as a Senior Mortgage Servicing Specialist and play a key role in ensuring our New York loan portfolio performs at its best. You'll be responsible for developing and maintaining NY-specific servicing policies, providing expert support, and driving operational efficiency.

Key Responsibilities:

• Develop and update comprehensive servicing policies and procedures tailored to New York regulations.
• Provide expert guidance on loss mitigation, default management, and general servicing practices.
• Manage first payment collections and analyze loan default performance to identify trends and areas for improvement.
• Create and implement loan-level default action plans and remedies.
• Handle complex customer escalations, conduct complaint research, and provide timely resolutions.
• Conduct quality assurance reviews and contribute to special projects.

What You'll Bring:

• 5+ years mortgage servicing experience. 
• Expertise in default management, loss mitigation, and loan modifications.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to thrive in a fast paced and changing environment.
• Deep understanding of mortgage lending terms, and processes.

At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity, equity, inclusion, and belonging. We do this with dialogue and advocacy through voluntary employee-led resource groups and corporate-sponsored events. We strive to attract, recruit, hire, develop, and retain the very best employees at all levels. Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway's Core Values. 

Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

What Fairway can offer YOU! 

• Competitive compensation
• Benefits include medical and dental insurance.
• Life and Disability insurance
• Matching 401k
• Employee Stock Ownership Plan
• Paid Time Off plus company-paid holidays
• Employee discounts for wellness, pet insurance, auto and homeowner’s insurance, and more!