LO Assistant

Job Summary:  The Loan Officer Assistant provides essential support to one or more Loan Officers, ensuring the smooth processing and closing of loan applications. 

Key Responsibilities:

• Loan Processing Support:

  • Prepares loan packages by collecting necessary documentation and information from customers.
  • Reviews loan files for completeness and accuracy.
  • Follows up on missing documents and addresses any conditions.
  • Opens escrow accounts, coordinates inspections and appraisals, and determines insurance needs.
  • Pre-qualifies customers using automated underwriting systems (AUS).
  • Collaborates with processors and escrow officers to facilitate loan closings.

• Customer Service and Communication:

  • Answers general customer inquiries regarding policies and procedures.
  • Communicates with customers, real estate agents, and title companies to keep them informed about loan progress.
  • Coordinates and schedules loan closings.

• Administrative Support:

  • Maintains Loan Officer databases.
  • Assists with marketing campaigns, including email and direct mail.
  • Stays updated on market trends and product knowledge.
  • Performs various administrative tasks, such as faxing, emailing, and making phone calls.

• Qualifications:
  
  • 1+ years of related experience.
  • Demonstrated experience using Encompass360.
  • Demonstrated experience working with potential clients/borrowers in a sales environment.
  • Demonstrated experience in a customer oriented position.
  • Solid knowledge and understanding of mortgage lending processes, procedures and regulations.
  • Solid knowledge and understanding of a variety of loan programs including Conventional, FHA, USDA, VA and secondary marketing guidelines to manage complex loan level issues.
  • Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents and insurance.

Postion Location: Clayton, NC (in-office)

At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity, equity, inclusion, and belonging. We do this with dialogue and advocacy through voluntary employee-led resource groups and corporate-sponsored events. We strive to attract, recruit, hire, develop, and retain the very best employees at all levels. Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway's Core Values. 

Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

What Fairway can offer YOU! 

• Competitive compensation
• Benefits include medical and dental insurance.
• Life and Disability insurance
• Matching 401k
• Employee Stock Ownership Plan
• Paid Time Off plus company-paid holidays
• Employee discounts for wellness, pet insurance, auto and homeowner’s insurance, and MORE!