As a Branch Processor, you will play a crucial role in our mortgage lending process. You will be responsible for efficiently processing loan applications while ensuring compliance with all relevant regulations and guidelines.
Key Responsibilities:
- Loan Processing:
- Collect, review, and analyze financial and supporting documentation for loan applications.
- Request necessary documentation from borrowers, title companies, appraisers, and other relevant parties.
- Evaluate loan applications for completeness and accuracy, escalating complex cases as needed.
- Review files for underwriting submission, ensuring compliance with regulatory guidelines.
- Clear loan conditions and obtain required documentation.
- Submit approved loan files to closing.
- Prioritize workload to meet deadlines and ensure timely loan closings.
- Prepare and send approval and denial letters to borrowers.
- Maintain accurate records of loan status, including applications, approvals, denials, and cancellations.
- Communication and Customer Service:
- Provide exceptional customer service to borrowers, loan officers, vendors, and other stakeholders.
- Communicate effectively with loan officers and borrowers to obtain missing documentation.
- Coordinate with title companies, appraisers, and other vendors to ensure timely completion of tasks.
- Respond to inquiries and resolve issues promptly.
- Qualifications:
- 1+ years of related experience.
- Demonstrated experience using Encompass360.
- Demonstrated experience working with potential clients/borrowers in a sales environment.
- Demonstrated experience in a customer oriented position.
- Solid knowledge and understanding of mortgage lending processes, procedures and regulations.
- Solid knowledge and understanding of a variety of loan programs including Conventional, FHA, USDA, VA and secondary marketing guidelines to manage complex loan level issues.
- Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents and insurance.
Position Location: Hybrid - Clayton, NC
At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity, equity, inclusion, and belonging. We do this with dialogue and advocacy through voluntary employee-led resource groups and corporate-sponsored events. We strive to attract, recruit, hire, develop, and retain the very best employees at all levels. Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway's Core Values.
Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
What Fairway can offer YOU!
- Competitive compensation
- Benefits include medical and dental insurance.
- Life and Disability insurance
- Matching 401k
- Employee Stock Ownership Plan
- Paid Time Off plus company-paid holidays
- Employee discounts for wellness, pet insurance, auto and homeowner’s insurance, and MORE!
